Senior Customer Solutions Manager , Strategic Accounts

Amazon • Seattle, WA

1d

About The Position

Are you customer obsessed, fluent in cloud and AI, and eager to help customers
build at an unbelievable scale? Join a collaborative and talented team dedicated
to helping Amazon achieve new possibilities by leveraging AWS. Amazon is where
innovation, risks, and ideas are celebrated. Our CSM team supports the world's
largest cloud customer- Amazon.

As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be
responsible for helping guide technically advanced initiatives across Amazon.
This individual contributor role involves partnering directly with Amazon
business units such as Prime Video, Amazon Ads, Amazon.com, Alexa, and global
AI/ML initiatives. In this highly visible position, you will apply your
technical expertise and complex program leadership skills to work with smart,
experienced, and innovative Amazon engineers and business leaders who are
willing to tackle challenges at dizzying scales, while ensuring that all AWS
teams work together effectively and efficiently to deliver outcomes for the
customer.

As a builder, you will innovate side-by-side with Amazon teams on projects such
as generative AI-powered developer productivity enablement using tools like
Strands, Kiro, and Bedrock AgentCore. You will enable large cloud migrations at
an exabyte scale, lead programs that shape the future of Amazon's innovations
powered by AWS, and partner with internal teams such as Prime Air (Amazon's
delivery drone fleet). In helping Amazon innovate, you will engage with AWS
teams in building services such as EC2, DynamoDB, and Bedrock to influence
service adoption.

You will interface with customer and AWS leadership, driving collaboration
between core account groups (Sales, Support, Solutions Architecture, and
Professional Services), product/engineering teams, and customer teams while
planning and supporting major workload migrations. You will translate strategic
initiatives into executable actions, working backwards from our customers' key
milestones. The execution of education plans, roadmap-to-business outcome
alignments, Executive Briefing Sessions, and go-live events and transitions are
among the critical items owned by the CSM that ensure the success of our
customers' cloud journey.

You are encouraged to think big, invent, and take ownership of customer
challenges. You will not only bring the best of AWS/Amazon to our customers but
will proactively help solve customer challenges through new ideas, tools, and
mechanisms.

Successful candidates will have a strong technical background, be curious about
cloud and AI, be aware of details that matter, have excellent problem-solving
abilities, and be exemplary communicators at both the executive and project team
levels. You will be a peer leader with the ability to gain stakeholder buy-in,
negotiate, and lead virtual teams. Your enterprise cloud experience and
operational excellence will influence team decisions, provide insight, and help
drive secure and robust solutions.
You will evangelize AWS services and influence customers to adopt them. You
should be passionate about delivering great customer experiences by deploying
AWS solutions, driving innovation, and be obsessed with contributing to the
day-to-day management of customers' successful migrations to AWS.
This is an individual contributor role and requires 25-35% travel depending on
candidate location.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience managing executive customer relationships and key business stakeholders
• Experience in performing architectural solution reviews and educating customers on solutions, services, and new features that better serve their needs

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level