Senior Customer Solutions Manager, Global Financial Services CSM

Amazon • New York, NY

12d • $169,000 - $228,600

About The Position

Amazon Web Services is seeking a Senior Customer Solutions Manager to join their Global Financial Services team. This highly visible role involves guiding technically advanced AWS customers, including leading banks, insurance companies, capital markets leaders, and fintech innovators, through their multi-year journey to cloud and AI adoption. The manager will apply technical expertise and complex program leadership skills to ensure effective collaboration among all AWS teams (Sales, Support, Solutions Architecture, Professional Services) to deliver customer outcomes. The role acts as a critical connective tissue, translating strategic account initiatives into executable actions, always working backwards from the customer's key milestones. The position encourages big thinking, invention, and ownership of Financial Services customer challenges, proactively solving them with new ideas, tools, and mechanisms. A typical day involves balancing direct customer engagement, cross-functional internal collaboration, and strategic planning, with no two days being exactly the same.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)

Nice To Haves

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• AWS Cloud Practitioner certification (or higher) and/or equivalent cloud provider certifications

Responsibilities

• Identify and accelerate the customer's realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other innovations (Value Realization)
• Build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners, and other mechanisms (Enablement)
• Establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other frameworks (Governance)
• Define opportunities and understand business and technical risks strategic to the customer's cloud journey — including large-scale migrations, data & analytics, digital innovation, and high-performance computing
• Influence technical and business stakeholders pre- and post-sales, driving alignment on cloud adoption and migration strategies
• Serve as the customer's cloud journey coach and the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• Interface with customer and AWS leadership to plan and support major workload migrations and AI adoption programs
• Evangelize AWS services and influence customers to adopt innovative solutions that transform their business
• Partner with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap
• Orchestrate cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative
• Run an Executive Briefing Session to align leadership on cloud business outcomes
• Create and manage a complex business and technology initiative program — navigating risks, roadblocks, and constraints with precision
• Coach a customer's cloud center of excellence through an operational readiness review
• Translate customer intelligence into actionable feedback for AWS product and engineering teams
• Package reusable best practice assets for the broader CSM community to amplify impact at scale

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior