Senior Customer Solutions Architect

Microsoft-posted about 3 hours ago

Full-time • Mid Level

5,001-10,000 employees

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The FastTrack team is looking for FastTrack Architect to support a portfolio of enterprise customers to deploy the Microsoft 365 suite aligned by three solution areas: (1) Copilot (2) Security and Compliance and (3) W365. In partnership with the Microsoft field sales and services teams (STU, ATU, M&O, Services), this role supports customers to transform their business and IT environments through adoption and usage of Microsoft 365. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Engage and develop deep relationships with select Microsoft enterprise customers to ensure they get the full value of their Microsoft 365 investment.
Trusted technical advisor to provide technical deployment guidance and best practices, design their migration and upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans.
Ensure FastTrack scale resources and Partners deliver that plan with the customer and resolve any escalations or delays.
Serves as the chief deployment coordinator, demonstrating both technical and project governance capabilities.
Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment, engaging with customer business and technical leaders, coordinating with the customer account teams, and delivering briefings on relevant technical solutions and strategies.

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.
3+ years of customer-facing experience.
Solid leadership skills, strategic and critical thinking as well as technical expertise on Microsoft 365 deployment and products
Excellent customer communication skills and ability to collaborate within and outside Microsoft while dealing with Senior technical and business leaders.
Technical proficiency of the Microsoft 365 Copilot (Intermediate level across M365 suite, Expert level on at least one workload (Modern Management, Data Security or Threat Protection)
Expertise and Ability to explain technical scenarios, roadmap, key solutions, and technical architectures supported by Microsoft 365.
Great customer facing skills including the ability to rapidly establish and maintain personal and organizational credibility with Customers and Partners through deep delivery knowledge and effective communication.
Proven track record delivering on team revenue or usage targets.
Ability to collaborate effectively with field and product teams to ensure customer success.
Microsoft 365 planning and deployment experience with enterprise customers.
Expertise and ability to explain key solutions and technical architectures in Microsoft 365 and associated technologies.
Growth mindset: drive to stay up to date with changes to enterprise technology.
4 to 10+ years technical consulting, IT administration, support, project management, customer success management, or related work.

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