Senior Customer Solutions Advisor

Bullhorn

3d • $87,079 - $114,291

About The Position

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. Note: This is a fixed-term position As a Senior Customer Solution Advisor, your purpose is to serve as a key expert and mentor within the On-Demand Customer Success team, committed to restoring stability and confidence for customers experiencing high-impact challenges. You will own and lead high-impact, time-bound engagements with customers facing high ticket volumes, degraded support experiences, adoption barriers, or other escalated needs. Combining your advanced technical expertise, customer intuition, and a solution-oriented mindset, you will resolve issues quickly, restore trust, and leave the customer in a better, more successful state

Requirements

• 3-5 years of professional experience in a customer-facing technical role such as customer success, technical support, or consulting.
• Demonstrated experience in solving complex technical problems and driving results quickly using a proactive, hands-on approach
• Proven ability to manage multiple, high-impact priorities and work independently in a fast-paced, dynamic environment
• Experience working cross-functionally and influencing internal teams without direct authority to achieve customer outcomes

Responsibilities

• Own and Lead Complex Customer Engagements: Take full ownership of high-impact, time-bound engagements aimed at stabilizing customer accounts. This involves not only implementing changes but also applying advanced troubleshooting to diagnose complex problems through the lens of the customer's unique business process
• Proactive Customer Advocacy and Partnership: Serve as the direct liaison for customers, building rapport and trust. You will move beyond reactive problem-solving to proactively identify and address risks using customer health data to prevent escalations and strategically rebuild partnerships where needed
• Team Mentorship and Knowledge Elevation: Act as a mentor for peers, providing tactical guidance and transferring knowledge to help other team members execute their roles more effectively. You are expected to proactively coach colleagues through complex challenges to improve overall team performance
• Strategic Solution Design: Go beyond documenting issues to propose multiple viable solutions that address a customer's core business challenges. Leveraging your advanced troubleshooting skills, your responsibility is to analyze complex problems through the lens of the customer's unique business process. You will then present well-reasoned options to the Solution Architect for decision and design
• Champion Bullhorn One Best Practices: Serve as a subject matter expert on Bullhorn One, proactively guiding customers to adopt standard workflows and industry best practices to ensure long-term solution health.
• Drive Measurable Outcomes Through Insightful Reporting: Provide regular updates on customer progress and track deliverables to ensure successful outcomes. For a Senior CSA, this includes the ability to synthesize data into a cohesive narrative that provides insights for both internal and external stakeholders with minimal guidance
• Internal Program Ownership: Evolve from a feedback contributor to an initiative owner. You will take full ownership of internal business improvement initiatives, from defining the scope and requirements to delivering a measurable outcome that enhances team processes or customer experience

Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed