Customer Solutions Advisor (CSA)
About The Position
Second to None…Since 1901! At Wolfers Home Services, we’ve been taking care of homes and families for more than a century — and we’re just getting started. As a fast-growing leader in residential HVAC, plumbing, and electrical services, we’re building something special: a company where high-performing teams, great culture, and meaningful work all come together. We’re currently looking for a Customer Solutions Advisor who loves connecting with people, thrives in a fast-paced environment, and knows how to turn conversations into lasting customer relationships. If you’re energized by helping homeowners feel confident in their decisions — and you enjoy the challenge of closing deals — this could be a perfect fit for you. This role is all about building trust, re-engaging warm leads, and helping customers say “yes” to solutions that keep their families safe, comfortable, and stress-free. You’ll be the friendly voice that bridges the gap between our customers and technicians — and a key player in our continued growth.
Requirements
- Self-motivated — you bring your own drive and energy every day
- Accountable — you take ownership of your results
- Fearless — comfortable standing on value and hearing “no”
- A great communicator — you connect easily with all types of people
- Tech-savvy and mechanically inclined
- Familiar with basic financing concepts
- Experienced in phone-based sales (bonus points if you’ve worked in a high-dial environment)
Responsibilities
- Connect with 60–100 customers per day via phone, email, and text.
- Confidently close sales over the phone using empathy, urgency, and trust-building.
- Re-engage unsold leads and recover missed opportunities.
- Support project managers with closing and follow-up conversations.
- Handle cancellation requests with professionalism and care.
- Manage financing and payment collection for your closed deals.
- Keep everything organized and documented in ServiceTitan CRM
Benefits
- Earning potential of $100K–$150K+ (hourly + commission)
- 100% coverage of your medical premiums, plus full dental, vision, and life insurance
- Company-matched 401(k) to help you plan for the future
- Paid holidays and accrued PTO so you can rest, recharge, and enjoy life
- Set weekly schedule — predictable hours for better work-life balance
- All company tech provided, including phone, tablet, and laptop
- Ongoing training and career development to help you grow and succeed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
