Senior Customer Service Representative

COMPREHENSIVE EYECARE PARTNERS LLC GROUP • Henderson, NV

7d

About The Position

Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nations preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience. Position Summary As a Senior Customer Service Representative, you will be responsible for efficiently handling inbound and outbound calls scheduling medical appointments for patients while providing exceptional customer service.

Requirements

• Prior experience in scheduling.
• One year of experience working in a medical office.
• One year of employment in a patient experience position required.
• Familiarity with medical office management and electronic medical record software.
• Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.
• Outstanding customer service aptitude.
• Dedication to a patient-centered approach, delivering exceptional patient care
• Proficiency in use of Internet, Intranet resources and MS Outlook
• Proficient typing speed and accuracy (35 WPM)
• High school diploma or GED preferred; some college preferred

Responsibilities

• Answer incoming calls from patients and healthcare providers professionally and courteously.
• Complete outbound calls to complete patient care cycle. (no sales)
• Reschedule and cancel medical appointments accurately and efficiently using our scheduling software.
• Verify patient demographics and insurance information to ensure accuracy and completeness.
• Coordinate appointment schedules with various healthcare providers in numerous locations to optimize patient care and clinic efficiency.
• Provide patients with necessary information regarding appointment preparation, location, and any special instructions.
• Document all patient interactions and appointment details accurately in the electronic medical records system.
• Collaborate with other call center team members to address patient inquiries and resolve scheduling issues.
• Adhere to all HIPAA regulations and always maintain patient confidentiality.
• Assist in other administrative tasks and projects assigned by the supervisor.

Benefits

• Generous Paid Time Off
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED