Senior Customer Service Representative

Schneider National • Green Bay, WI

3d

About The Position

Schneider is seeking a Senior Customer Service Representative in Green Bay to be responsible for handling relationships with Schneider’s customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates.

Requirements

• Have a high school diploma or GED.
• One year of customer service experience preferred.
• Have strong written and oral communication skills.
• Able to manage multiple priorities.

Responsibilities

• Monitor customer freight to identify issues and improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use a variety of technology to analyze service issues and trends to determine solutions.
• Work closely with leaders, teams and customers.

Benefits

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of customer service benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED