Senior Customer Service Representative

M S Agency Limited•Brentwood, NY

3d•$21 - $24

About The Position

The Senior Customer Service Representative is responsible for handling customer transactions, processing orders, tracking inventory and optimizing the Company's truckloads.

Requirements

High School Education Required. Some college work completed preferred.
Minimum 3 years customer service experience in a Big Box retailer.
Clear communication with the ability to use positive language.
Attentiveness.
Proven ability to handle multiple tasks at once.
Goal oriented focus
Good mathematical skills; ability to do calculations quickly.
Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
Intermediate skills in MS Outlook, Word and Excel.

Nice To Haves

Bilingual (Spanish) preferred.

Responsibilities

Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound sales calls and make outbound sales calls.
Consistent following up on promises and commitments in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and escalate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Retain up to date knowledge of company products, and tracks stock levels to ensure customer orders are handled effectively.
Complete sales transactions and processing of payments.
Schedule trucking and delivery of material to customer, based on delivery schedule.
Create shipping order and packing list.
Troubleshoot customer issues during delivery process.
Partner with Sales Representative to keep account transactions and literature up to date.
Practice Customer focus, collaboration, and communication with team
Retain up to date knowledge of company products
May be required to travel occasionally.
Perform additional duties as required and or requested.

Benefits

Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests