Senior Customer Service / Order Management
About The Position
The Senior Customer Service/Order Management is responsible for managing the full lifecycle of customer orders, ensuring accuracy, timeliness, and exceptional service. This role supports both external clients and internal sales teams, maintaining product data integrity, and resolving complex issues. The ideal candidate is detail-oriented, organized, and excels in communication and problem solving. Hybrid - Schaumburg, IL; in office 3 days/week At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. If you’re looking for a sign to apply, here it is!
Requirements
- 3-5 years of customer service and order management experience required
- Technical Skills Proficiency in order management systems, Aptean GenWeb OMS and Microsoft Office Suite
- Soft Skills Excellent written and verbal communication Strong analytical and problem-solving abilities Exceptional attention to detail and organizational skills Effective time management and task prioritization Ability to work independently and collaboratively in a cross-functional team
Nice To Haves
- 5+ years of customer service and order management experience
- Prior experience with a CPG broker/ manufacturer / grocery
Responsibilities
- Client Management Serve as primary contact for high-profile clients Provide professional and timely communication to clients and internal teams
- Order Processing Oversee the end-to-end order lifecycle using the order management system Review and validate orders for accuracy, including pricing, promotions, lead times, and minimums
- Issue Resolution Handle escalated issues and collaborate with sales/business support to resolve pricing exceptions Escalate unresolved matters to team lead or management as needed
- System & Data Maintenance Maintain item data, pricing, and promotional setups in the order management system Ensure efficient and accurate order processing through system updates
- Cross-Functional Collaboration: Partner with sales teams to align on promotional timelines and product launches. Work closely with finance to ensure accurate invoicing and payment reconciliation.
- Team Support & Leadership Provide guidance and coaching to junior team members Assist with training new employees and team coverage as needed Proactively identify process improvement opportunities and contribute to SOP development
- Project Management Take ownership of assigned projects and ensure timely completion
Benefits
- 16 days of PTO
- 11 paid company holidays per year
- 2 paid volunteer days per year
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
