Senior Customer Service Manager

Keller Executive Search • Portland, OR

54d • $140,000 - $180,000

About The Position

This senior position will lead Customer Service for Keller Executive Search in Portland, OR, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.

Requirements

• 7+ years in progressively senior roles within the relevant discipline; experience leading managers.
• Demonstrated success building scalable processes and delivering against OKRs.
• Strong analytical and financial acumen; fluency with data tools and business cases.
• Excellent stakeholder management and executive communication skills.
• Working knowledge of applicable local laws, standards, and industry best practices.
• Bachelor’s degree required; advanced degree or certifications are advantageous.

Nice To Haves

• advanced degree or certifications are advantageous.

Responsibilities

• Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals.
• Build and lead a high‑performing Customer Service team; set clear objectives and coach managers.
• Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence.
• Establish scalable policies, processes, and tooling for Customer Service across regions.
• Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
• Manage budgets, vendors, and risk within the Customer Service portfolio.

Benefits

• Competitive compensation: $140,000–$180,000 USD
• Opportunities for professional growth and leadership development.
• Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
• Full medical coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees