Senior Customer Service Manager

Keller Executive Search • New York, NY

37d • $140,000 - $180,000

About The Position

This senior position will lead Customer Service for Keller Executive Search in New York, New York, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.

Requirements

• 7+ years of progressive experience in Customer Service with 4+ years leading managers.
• Proven track record building programs at regional or global scale.
• Strong analytical skills; ability to translate data into decisions.
• Excellent communication and stakeholder‑management skills.
• Bachelor’s degree required; advanced degree or relevant certification preferred.

Nice To Haves

• Experience in professional services or recruitment industry is an advantage.

Responsibilities

• Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals.
• Build and lead a high‑performing Customer Service team; set clear objectives and coach managers.
• Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence.
• Establish scalable policies, processes, and tooling for Customer Service across regions.
• Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
• Manage budgets, vendors, and risk within the Customer Service portfolio.

Benefits

• Opportunities for professional growth and leadership development.
• Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
• Full medical coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees