Senior Customer Service Coordinator

Hunter Industries Brand•San Marcos, CA

4h•$25 - $30

About The Position

About This Role: Under direct supervision, the Senior Customer Service Coordinator is responsible for administrative and operational support to the Customer Service, Sales, Finance and Quality Assurance Teams. Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Requirements

High school diploma or equivalent.
Minimum 5 years of customer service experience.
The ability to maintain and develop customer relationships and deliver excellent customer service.
Excellent written and verbal communication skills and the ability to interact with people at various levels across the organization.
Proficient computer knowledge; including strong proficiency in Microsoft Office programs.
Ability to analyze reports and use data for planning, communication, decision-making, and problem analysis.
Strong attention to detail, excellent analytical and organizational skills, and ability to meet deadlines.
Flexibility and the ability to adapt to changing organizational needs.

Nice To Haves

Verbal and written communication skills in Spanish preferred.
Knowledge of credit allocations and collections preferred.
Experience with international supply chains and logistics preferred.

Responsibilities

Coordinates the customer quote process, contracts pricing and customer program information.
Updates pricing within the computer system.
Responsible for moving orders through the entire order cycle.
Works with customers and the Finance team to obtain credit reference, establish payment terms, and to issue credits when necessary.
Investigates customer complaints and collaborates with the Sales and Customer Service teams to resolve the issue in a timely manner.
Completes and processes all administrative forms related to customer service.
Creates and maintains sales
Continually develops and improves customer service processes to ensure the highest level of customer satisfaction.
Works with customers providing monthly AR statements and assists finance with collections.
Creates and resolves Customer Complaints and RMA’s.
Responsible for distributing weekly Customer Complaints and RMA reporting to the Leadership Team.
Works closely with accounting by researching and providing detailed documentation for RMA’s.