Senior Customer Relationship Manager

Jack Henry & Associates Inc.•Monett, MO

37d•Remote

About The Position

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. Are you passionate about building lasting relationships and driving client success? Join Jack Henry's Card Processing Solutions (CPS) team as a Senior Customer Relationship Manager, where you'll be the trusted advisor for a portfolio of 30-50 Tier 3 financial institutions, including banks and credit unions. In this pivotal role, you'll serve as the single point of contact for your clients, ensuring their needs are met while fostering long-term partnerships. You'll collaborate closely with our sales team to support new business opportunities and deliver seamless client experience. With a deep understanding of our CPS offerings-including Visa/MC & ATM card processing, mobile card controls, awards programs, and integrated core platforms, you'll guide clients through our flexible solutions and national transaction networks. If you're a proactive communicator who thrives on client engagement and relationship management, this is your opportunity to make a meaningful impact in a dynamic, client-focused environment. This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Louisville, KY; Charlotte, NC; or Cedar Falls; IA. The salary range for this position is $64,297- $96,445 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Requirements

Minimum of 6 years' experience in client support or customer relationship roles within one of the following industries banking, credit union, FinTech, debit/credit card processing or payments.
Willingness to work a schedule that could include weekends, and after-house based on business needs.
Strong working knowledge of operational systems and applications used by Jack Henry financial institution clients including Visa, Mastercard, Digital wallets, and EMV Technologies.
Hands on experience with the First Data Omaha platform or a comparable backend payment processing system.
Willingness to travel up to 20% for customer engagements and team meetings.
Strong sense of professionalism and a genuine passion for customer service. Must have the ability to communicate effectively and build trust with the client and represent the team and organization with integrity.

Nice To Haves

Associate or bachelor's Degree in an area such as Business, Finance, Data Analytics.
Strong understanding of credit card industry regulations.
Highly organized with a proven ability to manage multiple priorities and maintain attention to detail.

Responsibilities

As the 'single point of contact' for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services Responds to technical support requests from partner institutions both verbally and in writing.
Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship.
Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits. Assists with research and resolution of identified issues and reports pertinent findings to JH management in the defined manner.
Tracks and manages the resolution of all issues for new customers, as well as post release issues for existing customers.
Provide consultative guidance and operational service support such as solution campaigns, product migration projects, global card portfolio initiatives, communication on new and existing products, and services regulatory information.
Responsible for the identification and referral of sales opportunities,
May assist less experienced peers.
May perform other job duties as assigned.

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