Senior Customer Relationship Manager-HSO Digital and Social Media-Mount Sinai Hospital-Full Time-Days-Remote
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About The Position
We are looking for an experienced Solution Architect with deep expertise in Salesforce (Marketing Cloud, Health Cloud, and Data Cloud) to join our team as the Senior Manager, Customer Relationship Management. In this key leadership role, you will drive the strategic vision and execution of our marketing and CRM initiatives. Your primary responsibility will be to develop and implement a comprehensive marketing technology roadmap that aligns with our business objectives while enhancing scalability, security, and performance. As a leader, you will oversee the design, integration, and optimization of our Salesforce platforms, crafting seamless end-to-end solutions that enable data-driven decision-making and boost customer engagement. Collaboration with digital marketing teams, IT, and other stakeholders will be crucial to ensure the successful alignment of marketing technologies with broader business strategies. In addition, you will manage vendor relationships, provide training and support to the marketing team, and stay ahead of industry trends to continuously improve our marketing technology stack. Your skills in CRM campaign management, data analysis, and project management will be vital in maximizing KPIs, ROI, and overall business impact. This role is ideal for a tech-savvy leader who thrives on innovation and consistently delivers measurable results in a fast-paced environment.
