Senior Customer Quality Support Representative

Boeing•Everett, WA

About The Position

Senior Customer Quality Support Representative Company: The Boeing Company Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Senior Customer Quality Support Representative to support the KC-46 Tanker program in Everett, WA . The selected candidate will be acting as a customer interface focal.

Requirements

5+ years of experience with aircraft production or maintenance
Experience directly interfacing with customers
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Nice To Haves

Experience working with DCMA personnel
Experience in application of the Quality Management System
Experience working independently and managing work statement
Airframe & Powerplant (A&P) Certificate

Responsibilities

Perform customer reviews, shakes, and inspections
Independently manage the schedule of customer inspections and events
Coordinate with customer, manufacturing, and quality stakeholders to ensure alignment of resources to support schedule
Assist the customer throughout production and delivery through various quality tasks and projects
Provide product manufacturing and delivery status
Facilitate and lead customer concern resolution
Complete administrative tasks that support customer requirements
Engage and lead stakeholders to ensure a positive customer experience
Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency
Provide customer orientations around safety, production, delivery processes, and the Quality Management System (QMS)
Coordinate and communicate applicable records with customer
Work under minimal supervision and exercise considerable latitude in determining strategies and approaches to assignments based on procedures, goals, and objectives