Customer Quality Support Representative (Delivery Center)

Boeing • Mesa, AZ

2d • $88,000 - $105,000

About The Position

We are seeking a dedicated Boeing Customer Quality Support Representative to provide IETM-level support for the United States Army and international customers of the AH-64 and AH-6 rotorcraft. The ideal candidate will play a crucial role in ensuring the quality and compliance of our aircraft operations.

Requirements

• Army Aviation Quality Assurance experience.
• Proven experience performing all listed Key Responsibilities.
• Experience in airplane operational and organizational processes in maintenance operations and/or flight operations.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and commitment to quality.

Nice To Haves

• 5+ years maintaining the AH-64 Apache to IETM / AH-6 Little Bird to IETP.
• Experience building relationships with customers, program offices, subcontractors, and product organizations.
• Experience with giving presentations and speaking in a leadership environment and facilitating cross functional meetings and discussions.
• Currently has a Secret Security Clearance with the US Government for daily aircraft operations and base access.
• Proven ability to identify product/process issues and lead efforts to resolve with minimal oversight.

Responsibilities

• Maintain, modify, and provide IETM-level support to the United States Army and international customers for AH-64 and AH-6 rotorcraft.
• Serve as a Quality representative for AH-64 and AH-6 customers, specifically for post-DD250 aircraft.
• Communicate directly with DCMA, customer representatives, and International/USG field units to address quality concerns.
• Coordinate containment efforts and ensure stakeholder awareness and involvement across Program Management, Engineering, Quality, and Customer teams.
• Determine the root cause of Quality Assurance and customer findings, driving corrective actions to prevent recurrence.
• Conduct process surveillances and audits to ensure compliance with military, Boeing, and regulatory requirements.
• Provide Quality Assurance authority for the implementation and completion of Retrofit Service Notices (RSN), modifications, and Safety Messages.
• Offer Subject Matter Expert (SME) consultation and technical services for Aircraft Note Book (ACN) use, testing, and implementation in Boeing Mesa.
• Verify aircraft documentation with meticulous attention to detail, collaborating with ACN/MCDS users on the Mesa site to resolve errors.
• Act as a SME for Army publications and records, including but not limited to AH-64E IETM (TM 1-1520-Longbow/Apache) and DA PAM 738-751.
• Implement and track Safety Messages to AMCOM via the AMTRACKS system.
• Collaborate respectfully with colleagues to solve complex problems.
• Maintain a Secret Security Clearance with the US Government for daily aircraft operations and base access.
• Be willing to travel internationally on occasion.

Benefits

• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed