Senior Customer Project Manager

Schneider Electric•Nashville, TN

19d•Hybrid

About The Position

This Senior Customer Project Manager is accountable and responsible for managing from complex Prefab Customer project orders to exceed customer expectations through project execution. This includes initiating, planning, executing, controlling, and closing of customer projects (Customer Project Process). Individual in this position confirms and manage customer project to deliver an Integrated Package scope of work including, and not limited to Electrical Enclosures (e-Houses) with electrical distribution and automation control systems, HAVC and fire and gas systems, plus additional customer features and services. Manages complete job process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products and processes. Takes ownership for validating the project’s scope of work, schedule, cost, and contract terms with the customer, including, risks, technical and commercial elements and becomes lead contact for customer during project execution. (Project Initiation). Develops and maintain project organization, schedule, risk register and communicates with the customer to ensure expectations are being met. Direct engagement with the customer internal manufacturing facilities and third-party vendors. (Project Planning). Monitor the execution of the customer’s project order, verifying execution of the project through kick-off meetings, project schedule, communication to all parties and exchange of technical requirements and project plan information. Manage decision making process towards the best cross-functional compromise and effectiveness. Drives Risk and Change Managements, solves problems with customer interaction that results in positive feedback and improved relationship. (Project Execution) Lead the monitor and control of the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, managing the exchange of project updates across the project team members, schedule reporting, issue resolution, and contract administration. Monitor project progress against the plan and establish regular reports to key stakeholders. Measure and reports project performance indicators (Monitor and Control Project Work) Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation and start-up coordination, and training support completion. Point of Contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. Captures lessons learn and documentation approvals for future projects. (Project Close) Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management

Requirements

Excellent communication skills (written and verbal), including the ability to understand complex technical topics
Strong leadership skills including, team leading, employee mentoring and development, and the ability to empower others through delegating responsibility.
Strong interpersonal skills with a desire to work in a team environment
Proven organizational and time/project management skills
Advanced understanding of project management and project finance
Ability to build and maintain technical and commercial awareness
Ability to define and put in place short and medium-term action plans to increase customer satisfaction while improving business growth and efficiency
Strong organization, planning and customer service skills
Proficient in Microsoft Office programs including but not limited to, Word, Project, and Excel
Results oriented, critical thinking and problem-solving skills
Influence and convince skills
Decision-making and escalate appropriately when arbitration is required.
Foster cooperation and people motivation in a multi-cultural environment.
Conflict management & Stress tolerance
Adaptable
Four-year degree required
5+ years of experience managing large complex projects/programs

Nice To Haves

BS degree in an Engineering discipline preferred
PMP (PMI), CPMP/CPMA SE Internal Certification preferred
Understanding of systems integration, HVAC or other building or electronic control systems is a plus
Schneider Electric products and Electrical Enclosure integration knowledge is a plus

Responsibilities

managing from complex Prefab Customer project orders to exceed customer expectations through project execution
initiating, planning, executing, controlling, and closing of customer projects (Customer Project Process)
confirm and manage customer project to deliver an Integrated Package scope of work including, and not limited to Electrical Enclosures (e-Houses) with electrical distribution and automation control systems, HAVC and fire and gas systems, plus additional customer features and services
Manages complete job process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products and processes.
Takes ownership for validating the project’s scope of work, schedule, cost, and contract terms with the customer, including, risks, technical and commercial elements and becomes lead contact for customer during project execution. (Project Initiation).
Develops and maintain project organization, schedule, risk register and communicates with the customer to ensure expectations are being met. Direct engagement with the customer internal manufacturing facilities and third-party vendors. (Project Planning).
Monitor the execution of the customer’s project order, verifying execution of the project through kick-off meetings, project schedule, communication to all parties and exchange of technical requirements and project plan information.
Manage decision making process towards the best cross-functional compromise and effectiveness.
Drives Risk and Change Managements, solves problems with customer interaction that results in positive feedback and improved relationship. (Project Execution)
Lead the monitor and control of the performance of the customer’s project through its lifecycle.
Key activities include task completion verification, project team monitoring, managing the exchange of project updates across the project team members, schedule reporting, issue resolution, and contract administration.
Monitor project progress against the plan and establish regular reports to key stakeholders.
Measure and reports project performance indicators (Monitor and Control Project Work)
Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation and start-up coordination, and training support completion.
Point of Contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions.
Captures lessons learn and documentation approvals for future projects. (Project Close)
Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits