Senior Customer Operation Account Manager

Advanced Micro Devices, Inc•San Jose, CA

About The Position

Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the Customer’s and AMD’s organization. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.

Requirements

Bachelor’s degree 10+ years of related industry experience
Strong Supply Chain knowledge
Project management experience
Possess understanding of business strategy and the ability to identify areas for process improvement
Strong problem-solving skills and the ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, and can discuss operational concepts with customer, management and team
Strong Excel, PowerPoint and Power BI skills
Ability to manage conflict internally and externally
Experience in developing and strengthening customer relationships
Strong analytical skills required, with the ability to manage cross functional dependencies
Ability to deal with uncertainty

Nice To Haves

Experience with Distribution preferred

Responsibilities

Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)
Manages business through all stages of the product lifecycle (NPI, EOL)
Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)
Manages Demand vs Supply profiles for AMD direct customers or distribution channels
Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis
From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
Work collaboratively within the team to share best practices and remove obstacles for all
Develop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization’s capability
Enable effective and efficient service through operational excellence and customer collaboration
Provide leadership and collect feedback in the implementation of new processes in support of the strategy
Engage with customers through quarterly business reviews and operational meetings
Provide guidance and support on operational issue resolution
Support customer operations through a high-level understanding of business processes and procedures