Customer Operation Account Manager

Advanced Micro Devices, Inc•Austin, TX

2d•Hybrid

About The Position

As a Customer Operations Account Manager, you serve as the operational link between AMD and its customers, building strong relationships at both operational and managerial levels. Leveraging these connections, you manage expectations, optimize processes, and resolve issues related to orders, supply, delivery, and forecasting. Your focus is on driving operational excellence and achieving organizational goals through collaboration and proactive problem-solving. You are a proactive problem-solver with exceptional communication and relationship-building skills. Adaptable and resilient, you thrive in fast-paced environments and can manage ambiguity with confidence. Collaboration is at your core—you work seamlessly across teams, fostering trust and alignment. Your ability to influence without authority, resolve conflicts diplomatically, and maintain a customer-first mindset ensures operational excellence. With strong analytical thinking and a consultative approach, you turn challenges into opportunities while driving continuous improvement.

Requirements

Proficiency in Excel, PowerPoint, and Power BI.
Skilled in executive-level communication and presentations.
Strong knowledge of Supply Chain operations.
Project management expertise.
Understanding of business strategy and ability to identify process improvements.
Ability to manage demand/supply and cross-functional dependencies.
Strong analytical skills for data-driven decision-making.
Experience developing and maintaining customer relationships.
Comfortable working in dynamic environments with uncertainty.

Nice To Haves

Experience with Data Center customers.

Responsibilities

Review customer backlogs regularly and collaborate with internal teams (factory, finance, sales) and customers to resolve issues.
Manage business through all product lifecycle stages, including NPI and EOL.
Optimize inventory and Days of Inventory (DOI) to minimize costs.
Balance demand and supply for direct customers and distribution channels.
Monitor consumption and ordering patterns to perform demand/supply analysis.
Maintain accurate forecasts and ensure timely revenue projections.
Build and manage strategic relationships internally and externally to ensure business continuity.
Lead critical projects and provide consultative guidance to management and partners.
Share best practices within the team and remove operational obstacles.
Continuously develop skills, adopt new tools, and enhance organizational capabilities.
Drive operational excellence and enable efficient customer service through collaboration.
Collect feedback and support implementation of new processes aligned with strategy.
Engage customers through quarterly business reviews and operational meetings.
Provide guidance and resolve operational issues effectively.
Support customer operations with a strong understanding of business processes and procedures.