Senior Customer Manager

Dow•Midland, MI

1d•Hybrid

About The Position

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com. Dow has an exciting opportunity for a Senior Customer Manager with special focus in Dow Packaging & Specialty Plastics (P&SP) business for rigids and pipe segment. This role has a preferred location of Houston, TX or Midland, MI. Will also consider Virtual office- United States. The Senior Customer Manager manages the sales of medium/large, complex and geographical diverse accounts with the key objective to maintain, then grow in alignment to the sales/marketing plan. This includes capturing, probing, and identifying sales opportunities with customers, as well overseeing orders and maintenance on customer accounts. You will also have responsibilities in the areas of assisting customers, delivery solutions and ensuring customers follow established Dow P&SP sales practices.

Requirements

A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
7+ years experience in technical/sales/marketing/commercial related positions is required
A valid U.S. driver's license is required.
A minimum requirement for this U.S. based position is the ability to work legally in the United States.
No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Nice To Haves

A degree discipline in business, chemistry or engineering is preferred.
Strong Sales excellence experience
Prior customer relationship building experience
Packaging or Polyethylene experience and/or knowledge

Responsibilities

Manages account portfolio - prepares and implements account plans.
Leads and coordinates customer relationships.
Develops and executes sales/marketing plan, delivering both value and volume.
Collects and utilizes market intelligence to shape sales/marketing plan.
Leads/conducts negotiations and implements price change.
Collaborates with other function(s) stakeholders to deliver improving CX results.
Uses CRM, DSR, CMT, Smart Pricing at “expert” level.
Delivers growth, including cross business opportunities.
Understands short vs long term trade offs and is able to articulate them for win solutions.

Benefits

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Additionally, some of our locations might offer:
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)