Senior Customer Success Manager

SixMap, Inc.•Baltimore, MD

15h•Remote

About The Position

We're seeking a technically proficient Senior Customer Success Manager with hands-on cybersecurity experience to own post-sale relationships for our enterprise customers. In this role, you'll act as a trusted advisor, ensuring customers fully adopt and derive maximum value from SixMap's preemptive exposure management platform. You'll bridge customer security objectives with our innovative, no-deployment solution, driving high retention, measurable security improvements, and account expansion in a fast-growing attack surface management space. SixMap protects some of the world’s largest and most complex government and corporate enterprises with a continuous threat exposure management (CTEM) platform. The SixMap platform is powered by an advanced computational mapping engine that quickly discovers and continuously monitors the unique contours of the extended enterprise’s Internet-facing assets across IPv4 and IPv6. Upon providing cyber defenders this comprehensive enterprise visibility, the platform complements this awareness with contextual threat intelligence and a suite of remediation measures. The SixMap team brings deep intelligence community expertise and best practices to the defense of both U.S. Federal agencies and Fortune 500 corporations. For more information, please visit: www.sixmap.io.

Requirements

5+ years in customer success, account management, or technical support roles
3+ years of hands-on cybersecurity experience (SOC, security engineering, incident response, or similar).
Strong understanding of security frameworks (NIST, MITRE ATT&CK, Zero Trust) and concepts like external attack surface management (EASM), continuous threat exposure management (CTEM), and risk prioritization.
Familiarity with Internet-facing assets, vulnerability assessment, threat intelligence integration, IPv6 security challenges, or related tools.
Proven ability to translate complex technical data into business value for both technical (SecOps) and executive audiences.
Track record of achieving high retention rates and driving account growth/expansion.
Technical proficiency with SIEM, EDR, firewalls, IDS/IPS, or cloud security tools.
Experience with log analysis, threat hunting, or security investigation workflows.
Excellent communication and presentation skills with ability to translate technical concepts for various audiences.
Proven track record of driving customer retention and expansion.

Nice To Haves

Experience in exposure management, asset discovery, or related cybersecurity domains.
Relevant certifications (e.g., CISSP, CISM, CompTIA Security+).

Responsibilities

Customer Relationship Management: Serve as the primary point of contact for a portfolio of enterprise accounts. Build deep relationships by understanding their attack surface challenges, organizational structure, threat landscape, and security maturity. Conduct regular Executive Business Reviews (EBRs), track key success metrics (e.g., adoption rates, risk reduction), and develop tailored success plans.
Technical Guidance and Enablement: Drawing on your cybersecurity background, you'll provide technical guidance during implementation, configuration, and optimization phases. You'll help customers interpret security data, refine detection rules, investigate alerts, and integrate our platform into their existing security operations workflows.
Onboarding and Technical Enablement: Guide customers through seamless onboarding with minimal setup, demonstrating how SixMap delivers immediate value—just by providing a company name. Provide expert guidance on interpreting exposure data, prioritizing risks using threat intelligence correlations, integrating insights into existing workflows (e.g., vulnerability management, compliance reporting), and leveraging features like continuous monitoring and IPv6 visibility.
Proactive Risk Identification: You'll monitor customer health indicators, usage patterns, and security telemetry to identify risks to adoption or renewal. When issues arise, you'll leverage your technical knowledge to troubleshoot problems, coordinate with engineering teams, and drive resolution.
Product Advocacy and Feedback: You'll gather customer feedback on product capabilities, identify feature gaps, and advocate for customer needs with product and engineering teams. Your cybersecurity expertise will help prioritize enhancements that deliver real security value.
Renewals, Growth and Expansion: You'll be driving towards 100% retention, identifying opportunities for expansion within accounts by understanding evolving threat landscapes, compliance requirements, and security program maturity. You'll collaborate with sales teams to drive upsell and cross-sell opportunities.