Senior Customer Insights Analyst
About The Position
Let’s be #BrilliantTogether ISS Market Intelligence is hiring! We’re looking for a curious, collaborative, and detail-oriented Data Analyst to join our Market Intelligence team. This role is ideal for someone who thrives on turning complex data into actionable insights that drive strategic decisions and client success. As part of a global leader in financial data and market insights, you’ll work cross-functionally to analyze product usage, client engagement, and market trends, helping shape the future of our data-driven solutions. You’ll work with data collected through platforms like Heap, our CRM, and client specific documentation, applying creative approaches to extract insights and drive strategic outcomes. This is a high-impact opportunity to contribute to a team that values innovation, precision, and client-centric thinking, while actively evolving its data infrastructure to support scalable, modern analytics.
Requirements
- Bachelor’s degree in Data Science, Business Analytics, Economics, or related field.
- 4-7+ years of experience in a data analyst or business analyst role, preferably in financial services, fintech or SaaS.
- Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
- Comfort working with imperfect or fragmented data sources and finding creative ways to extract insights.
- Strong analytical thinking and attention to detail.
- Excellent communication skills and ability to translate data into business insights.
- Ability to thrive in a fast-paced, client-centric environment.
Nice To Haves
- Experience with Python or R is a plus.
Responsibilities
- Work with data collected through platforms like Heap, our CRM, and other internal systems to uncover trends and drive strategic insights.
- Analyze client engagement, product usage, and market research data to support business planning and client success initiatives.
- Design and maintain dashboards and visualizations that communicate findings clearly to internal and external stakeholders.
- Monitor KPIs to evaluate the effectiveness of business decisions and engagement strategies.
- Partner with cross-functional teams to understand data needs and deliver tailored solutions.
- Create reports and presentations that translate complex data into business recommendations.
- Support ad hoc analysis requests from leadership, sales , and client success teams.
- Contribute to the development of tools and frameworks that improve data accessibility and usability.
- Ensure data integrity and accuracy across systems and reporting tools.
- Help structure large datasets to uncover meaningful insights and support business objectives.
- Contribute to ongoing efforts to modernize our data infrastructure, improve accessibility, and streamline reporting workflows.
- Stay current on industry trends and best practices in data analytics and visualization.
Benefits
- Medical, Dental, and Vision coverage
- 401(k) with a company match up to 9%, including a Safe Harbor contribution
- Flexible Spending Account (FSA) and commuter benefit programs
- Generous paid time off
- Volunteer Day
- Paid parental leave
- Hybrid working options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
