Senior Customer Growth Solution Architect

Tricentis • Atlanta, GA

3d • Hybrid

About The Position

About the Role: The Senior Customer Growth Solution Architect is a highly complex and strategic role requiring deep technical expertise, business acumen, and exceptional problem-solving skills. You will work closely with enterprise customers, sales teams, and technical stakeholders to deliver consultative solutions, define strategies for product adoption, and drive measurable outcomes. Success in this role requires a mix of technical depth, strategic thinking, and the ability to influence decision-makers at all levels. Key Responsibilities: Work with sales and channel teams to support pre-sales efforts, articulate the value proposition of Tricentis Sealights, and accelerate deal closure through technical validation. Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization, addressing customer pain points and business needs. Lead discovery calls to assess customer topology, identify challenges, and architect the most suitable Tricentis SeaLights solution based on their environment and objectives. Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems, guiding customers through best practices, troubleshooting, and performance optimization. Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution, ensuring a smooth integration into their DevOps ecosystem. Provide ongoing guidance, respond to customer inquiries, troubleshoot reported issues, and gather feedback to drive continuous improvement. Design customer-specific strategies that drive successful adoption, demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments. Partner with enterprise customers to define and implement test optimization strategies, ensuring alignment with business goals and software development processes. Engineer creative solutions for technical and process-related challenges, working within enterprise constraints to drive successful outcomes. Contribute to the development and refinement of best practices, frameworks, and methodologies for scalable and repeatable customer success. Act as a coach and mentor for individual contributors within Professional Services and Customer Success, fostering knowledge-sharing and skills development. Work with Product, Engineering, and Customer Success teams to provide customer feedback, influence roadmap decisions, and enhance overall user experience. Represent Tricentis as a trusted advisor in industry discussions, webinars, and customer workshops, positioning the company as a leader in software quality intelligence. Who You Are: A highly technical and strategic consultant with experience in software development, DevOps, test automation, or quality engineering. Skilled at translating complex technical concepts into clear, compelling business value for enterprise stakeholders. Adept at working in fast-paced, high-stakes environments, with the ability to navigate ambiguity, drive clarity and deliver results. Passionate about solving complex customer challenges, optimize processes, and driving measurable success. An excellent communicator, capable of influencing senior executives, engineering leaders, and developers alike. A critical thinker and problem solver with a curious, analytical mindset. Committed to continuous learning and innovation, always seeking ways to motivate and excel. Open to feedback, coachable, and adaptable - thriving in collaborative and evolving environments. A strong team player and mentor, capable of elevating those around you while also driving individual contributions. Creative and innovative, bringing fresh perspectives to problem-solving and customer engagements.

Requirements

• 3-5 years of experience in Professional Services, Solutions Architecture, or Technical Consulting, preferably within enterprise software.
• Deep understanding of DevOps, CI/CD, test automation, and software quality practices.
• Familiarity with containerization & cloud platforms (Docker, Kubernetes, AWS, GCP, Azure).
• Hands-on experience with one or more programming languages: Java, JavaScript, Python, .Net, or GOLang.
• Familiarity with modern DevOps tools (Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, etc.).
• Ability to design, present and execute complex implementation strategies for enterprise customers.
• Strong presentation and storytelling skills with experience delivering executive briefings and technical demos.
• Experience working in SaaS environments and engaging with enterprise customers at scale.

Responsibilities

• Work with sales and channel teams to support pre-sales efforts, articulate the value proposition of Tricentis Sealights, and accelerate deal closure through technical validation.
• Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization, addressing customer pain points and business needs.
• Lead discovery calls to assess customer topology, identify challenges, and architect the most suitable Tricentis SeaLights solution based on their environment and objectives.
• Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems, guiding customers through best practices, troubleshooting, and performance optimization.
• Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution, ensuring a smooth integration into their DevOps ecosystem.
• Provide ongoing guidance, respond to customer inquiries, troubleshoot reported issues, and gather feedback to drive continuous improvement.
• Design customer-specific strategies that drive successful adoption, demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments.
• Partner with enterprise customers to define and implement test optimization strategies, ensuring alignment with business goals and software development processes.
• Engineer creative solutions for technical and process-related challenges, working within enterprise constraints to drive successful outcomes.
• Contribute to the development and refinement of best practices, frameworks, and methodologies for scalable and repeatable customer success.
• Act as a coach and mentor for individual contributors within Professional Services and Customer Success, fostering knowledge-sharing and skills development.
• Work with Product, Engineering, and Customer Success teams to provide customer feedback, influence roadmap decisions, and enhance overall user experience.
• Represent Tricentis as a trusted advisor in industry discussions, webinars, and customer workshops, positioning the company as a leader in software quality intelligence.

Benefits

• Market competitive salary + success-oriented commission / bonus
• Supportive and engaged leadership team.
• Career path and professional & personal development.
• 401(k) / pension plan, full benefits package available.
• Hybrid work environment.
• Personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed