Senior Customer Experience Trainer

CONMED Corporation • Largo, FL

1d • $20 - $31

About The Position

Primary responsibilities include answering incoming customer calls; entering customer orders into computer system; provide product information as needed; assisting customers with various requests for special processing or general order status information; provide essential information to callers including backorder status, pricing, product cross-reference, local sales contacts, and various other information. Coordinate and process large capital orders to ensure timely shipments making certain the customer information is accurate and that the purchase order and other related documents meet company guidelines; provide any backorder release dates and/or make recommendations for substitutions to prevent a backorder. Key Duties and Responsibilities: Expedite all rush orders and communicate any delays due to backorders or credit problems with the end user. Determine accuracy of customer account information and process requests for changes as determined necessary. Obtain required information including tax-exempt certificate and credit trade references to establish new accounts or to make changes to existing accounts Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines. Research and provide detailed Excel spreadsheets related to sales histories, repair histories and other requested information/reports. Coordinate with shipping companies the issuance of call tags, tracing of shipments, lost or incorrect delivery claims and obtaining proof of delivery. Initiate requests for various warehouses to confirm if shipments were accurate or if a shortage occurred. Assist the sales force in locating product(s) not readily available for shipment.

Requirements

• High School Degree or Equivalency
• Minimum 4-6 years of relevant customer service experience
• Basic computer skills
• Attention to detail
• Sense of urgency to rectify issues and provide excellent customer service

Nice To Haves

• Associate’s degree
• Medical Device Industry experience

Responsibilities

• Answering incoming customer calls
• Entering customer orders into computer system
• Provide product information as needed
• Assisting customers with various requests for special processing or general order status information
• Provide essential information to callers including backorder status, pricing, product cross-reference, local sales contacts, and various other information
• Coordinate and process large capital orders to ensure timely shipments making certain the customer information is accurate and that the purchase order and other related documents meet company guidelines
• Provide any backorder release dates and/or make recommendations for substitutions to prevent a backorder
• Expedite all rush orders and communicate any delays due to backorders or credit problems with the end user
• Determine accuracy of customer account information and process requests for changes as determined necessary
• Obtain required information including tax-exempt certificate and credit trade references to establish new accounts or to make changes to existing accounts
• Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines
• Research and provide detailed Excel spreadsheets related to sales histories, repair histories and other requested information/reports
• Coordinate with shipping companies the issuance of call tags, tracing of shipments, lost or incorrect delivery claims and obtaining proof of delivery
• Initiate requests for various warehouses to confirm if shipments were accurate or if a shortage occurred
• Assist the sales force in locating product(s) not readily available for shipment

Benefits

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED