Senior Customer Experience Specialist

RBGlobal • Perris, CA

1d

About The Position

Do you enjoy building strong relationships, thinking strategically, and helping
customers succeed long-term? We're looking for a Seller Experience Specialist
who loves partnering with customers to understand their goals, measure success,
and continuously improve their experience with our marketplace.

In this role, you'll manage and grow customer relationships by proactively
monitoring account health, leading multi-platform engagement, and identifying
opportunities for expansion. You'll collaborate closely with Sales, Operations,
Services, Support, Finance and Product teams to deliver seamless experiences and
guide customer through complex initiatives with confidence.

You'll conduct business reviews and monthly in-person visits to stay aligned
with evolving customer needs, uncover growth opportunities and provide
thoughtful, data-driven guidance. Using insights and deep industry knowledge-
especially within the construction and transportation industries – you'll help
customer manage sell through, maintain compliance and reduce operational risk.

If you enjoy combining relationship-building, strategy, data and
cross-functional collaboration to create trust, value and advocacy this role is
for you.

Responsibilities

• Manage and grow customer relationships by proactively monitoring account health
• Lead multi-platform engagement
• Identify opportunities for expansion
• Collaborate closely with Sales, Operations, Services, Support, Finance and Product teams to deliver seamless experiences
• Guide customer through complex initiatives with confidence
• Conduct business reviews and monthly in-person visits to stay aligned with evolving customer needs
• Uncover growth opportunities
• Provide thoughtful, data-driven guidance
• Help customer manage sell through, maintain compliance and reduce operational risk

Benefits

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.
• Employees will also receive 15 days of PTO each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed