Senior Customer Experience Engineer

Microsoft • Redmond, WA

6d

About The Position

Lead end‑to-end customer engagements across pre‑sales, proof‑of-concept (POC), deployment, and post‑GA operations for Azure Local. Act as a trusted technical advisor to customers, guiding architecture decisions, operational models, and deployment strategies. Drive success for complex or escalated customers, including production‑critical environments and executive‑level engagements. Identify risks early and lead mitigation strategies to improve deployment success and ongoing reliability. Collaborate with systems integrators, managed service partners, and channel partners to ensure Azure Local solutions meet best practices and supportability standards. Provide actionable feedback to partners and OEMs based on customer deployments to drive continuous ecosystem improvement. Ensure learnings from customer incidents and escalations are fed back into product, documentation, and field readiness efforts. Design and drive scalable programs, frameworks, and guidance that improve Azure Local deployment quality and operational readiness.

Requirements

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
• Background in customer escalations, enterprise deployments, or mission‑critical environments.
• Experience influencing without authority in highly matrixed organizations.

Nice To Haves

• Master's Degree in Business or related technical field
• Deep familiarity with Azure Local, Azure Arc, or hybrid cloud architectures.
• Experience working with OEM hardware vendors and enterprise infrastructure ecosystems.

Responsibilities

• Lead end‑to-end customer engagements across pre‑sales, proof‑of-concept (POC), deployment, and post‑GA operations for Azure Local.
• Act as a trusted technical advisor to customers, guiding architecture decisions, operational models, and deployment strategies.
• Drive success for complex or escalated customers, including production‑critical environments and executive‑level engagements.
• Identify risks early and lead mitigation strategies to improve deployment success and ongoing reliability.
• Collaborate with systems integrators, managed service partners, and channel partners to ensure Azure Local solutions meet best practices and supportability standards.
• Provide actionable feedback to partners and OEMs based on customer deployments to drive continuous ecosystem improvement.
• Ensure learnings from customer incidents and escalations are fed back into product, documentation, and field readiness efforts.
• Design and drive scalable programs, frameworks, and guidance that improve Azure Local deployment quality and operational readiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees