Senior Customer Experience Associate
About The Position
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end to end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Someone with enthusiasm and energy, a keen attention to detail, the ability to work in a fast-paced environment, and a team-player looking for mentorship/coaching will be a perfect applicant. The ideal candidate is naturally curious, dedicated, detailed-oriented with a strong desire to work with awesome people in a highly collaborative environment.
Requirements
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client service skills
- Knowledge of order to cash process, analysis and reporting
- Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions
- Strong analytical, quantitative, and problem-solving skills
- Excellent oral and written communication skills
- English fluency
Nice To Haves
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self-motivated
- Strong sense of ownership and perseverance
- Independent and willingness to learn new things
- Fluency in French, German, Spanish, or Italian
- Experience in the advertising technology industry
- Experience with or exposure to Workday
Responsibilities
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem solving and dealing with client and data issues
- Liaising with internal teams to seek answers / understand the issue and working towards resolution
- Role will include support to multi-regions and teams / stakeholders
- Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
- Additional responsibilities and projects assigned, as needed
Benefits
- paid time off
- health insurance (medical, dental, vision) as well as PPO, HSA and FSA options
- 401k with employer matching contributions
- annual bonus and/or other incentive plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
