Senior Customer Experience Associate

Integral Ad Science•New York, NY

1d•Hybrid

About The Position

Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. They are seeking a Senior Customer Experience Associate to join their Finance team. This role involves owning end-to-end solutions for client issues, maintaining high-level client relationships, and working in a fast-paced, highly collaborative environment. The ideal candidate is naturally curious, dedicated, and detail-oriented. IAS is a global leader in digital media quality, ensuring ads are viewable by real people in safe and suitable environments, activating contextual targeting, and driving supply path optimization. Their mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms, achieved through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide.

Requirements

4+ years of external, client-facing experience managing digital marketing/advertising campaigns and direct relationships with customers or agencies.
Proven ability to manage client expectations, de-escalate issues, and communicate financial complexities to non-finance audiences.
Salesforce experience is required.
Strong knowledge of the billing process, including analysis and reporting.
Exceptional oral and written communication skills; must be comfortable presenting to external stakeholders.
Strong quantitative and problem-solving skills with a hands-on, detail-oriented approach.
Direct experience in the Advertising, Advertising Technology (AdTech), or SaaS industries.

Nice To Haves

Fluency in Spanish to support our global client base.
Experience with or exposure to Workday.

Responsibilities

Act as the dedicated financial point of contact for designated accounts, providing elite support and responsiveness to client needs.
Directly engage with clients to resolve billing and data discrepancies, turning potential friction points into opportunities for relationship building.
Conduct deep-dives with clients to educate them on IAS products, billing systems, and financial workflows to ensure seamless partnerships.
Bridge the gap between external clients and internal teams (Sales, Legal, Product) to drive resolution on account-level issues.
Represent the Finance team across multiple regions, participating in high-level client meetings and stakeholder briefings.
Safeguard the accuracy of contracts and customer data within Salesforce to ensure a "gold standard" client experience.