Customer Experience Associate
About The Position
Now hiring! Full-time Customer Experience Associate to join the Cuyana CEx team in a hybrid capacity - splitting time between remote work and hands-on operations support in-person at our Distribution Center in West Oakland. Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team! Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 401k, plus generous Employee Discount. Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.
Requirements
- 1-3+ years of customer service experience
- Passionate about helping customers
- Connection to Cuyana's Fewer, Better philosophy
- Team player, able to collaborate & work well with others
- Positive attitude, self-starter, proactive, and resourceful
- Excellent communication and problem solving skills
- Ability to multi-task, very organized with attention to detail
- Strong e-commerce system capabilities
- Thrives in fast paced startup environment; able to adapt quickly
- Flexible availability - early/late hours, weekdays/weekends on-site and remotely with a strong internet connection required
Nice To Haves
- ZenDesk, NetSuite, Shopify experience is a plus
Responsibilities
- Quickly and thoroughly respond and solve customer inquiries via email, phone
- Respond to and communicate with customers in a friendly, positive, professional, and efficient manner
- Process orders, returns and exchanges - for both online and retail channels
- Handle all customer requests and special cases at the distribution center
- Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns
- Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments
- Cuyana Community - help teammates during peak season, support retail and community events
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Vacation, Sick, Holiday Pay
- Commuter Benefit
- 401k
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
