Senior Customer Engineer
About The Position
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The main purpose of Customer Engineer job is providing the first line of on-site field system support that includes hardware, software, and SAN networking to customers and field personnel on-site at customers or remotely. Responsibilities Responsible for the successful CS&S implementation of complex storage related engagements including hardware configuration details, SAN enablement's and software quickstarts. Responsible for coordinating all customer requirements for related activity. Acts as a source of expertise to others. Serves as a thought leader. Support the resolution of solution-oriented incidents/problems. This position is also the main CS&S resource for the delivery of packaged GSS services. This is the highest level of expertise in CS&S. Particular support activities include: Provisioning a high level of customer satisfaction through the effective delivery of technical support and service programs Product performance / maintenance, product installation, site planning and professional services Problem management through corporate Case Management systems - Interfacing with Global Call Centre and Global Support Centre Preventive maintenance according to recommended routines and procedures Understanding the responsibilities and fulfill the associated actions required by those elements of the Quality System, as defined in HV Policies and Procedures, appropriate to the job function. Identify opportunities for improving Customer care, whether internal or external to HDS, and initiates actions using the appropriate improvement process. Ability to identify and solve a wide range of problems Works primarily at customer sites - Other duties as assigned Being a part of support function, Field Engineer will closely work with HV and channel sales force, other pre-sales personnel, post-sales engineers and channel department.
Requirements
- Knowledgeable in multiple OS platforms with expertise in at least one of the following; Windows, Sun, HPUX, AIX
- Minimum of 7 years experience in storage related hardware / software products and service delivery
- Able to act as a thought leader and apply a high degree of technical aptitude to service delivery and problem resolution.
- Effective team player with excellent verbal and written communication skills
- Ability to provide customers and colleagues with detailed technical reports and diagrams
- Expertise in other storage solution areas - Software (in depth Hitachi Vantara product knowledge, general ISV knowledge) - Services offerings - Third-party components associated with these solutions
Responsibilities
- Responsible for the successful CS&S implementation of complex storage related engagements including hardware configuration details, SAN enablement's and software quickstarts.
- Responsible for coordinating all customer requirements for related activity.
- Acts as a source of expertise to others.
- Serves as a thought leader.
- Support the resolution of solution-oriented incidents/problems.
- This position is also the main CS&S resource for the delivery of packaged GSS services.
- Provisioning a high level of customer satisfaction through the effective delivery of technical support and service programs
- Product performance / maintenance, product installation, site planning and professional services
- Problem management through corporate Case Management systems - Interfacing with Global Call Centre and Global Support Centre
- Preventive maintenance according to recommended routines and procedures
- Understanding the responsibilities and fulfill the associated actions required by those elements of the Quality System, as defined in HV Policies and Procedures, appropriate to the job function.
- Identify opportunities for improving Customer care, whether internal or external to HDS, and initiates actions using the appropriate improvement process.
- Ability to identify and solve a wide range of problems
- Works primarily at customer sites - Other duties as assigned
- Field Engineer will closely work with HV and channel sales force, other pre-sales personnel, post-sales engineers and channel department.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
