Senior Customer Engineer

Hitachi Vantara Corporation • Reno, NV

1d • Onsite

About The Position

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The main purpose of Customer Engineer job is providing the first line of on-site field system support that includes hardware, software, and SAN networking to customers and field personnel on-site at customers or remotely.

Requirements

• Knowledgeable in multiple OS platforms with expertise in at least one of the following; Windows, Sun, HPUX, AIX
• Minimum of 7 years experience in storage related hardware / software products and service delivery
• Able to act as a thought leader and apply a high degree of technical aptitude to service delivery and problem resolution.
• Effective team player with excellent verbal and written communication skills
• Ability to provide customers and colleagues with detailed technical reports and diagrams
• Expertise in other storage solution areas - Software (in depth Hitachi Vantara product knowledge, general ISV knowledge) - Services offerings - Third-party components associated with these solutions

Responsibilities

• Responsible for the successful CS&S implementation of complex storage related engagements including hardware configuration details, SAN enablement's and software quickstarts.
• Responsible for coordinating all customer requirements for related activity.
• Acts as a source of expertise to others.
• Serves as a thought leader.
• Support the resolution of solution-oriented incidents/problems.
• This position is also the main CS&S resource for the delivery of packaged GSS services.
• This is the highest level of expertise in CS&S.
• Provisioning a high level of customer satisfaction through the effective delivery of technical support and service programs
• Product performance / maintenance, product installation, site planning and professional services
• Problem management through corporate Case Management systems - Interfacing with Global Call Centre and Global Support Centre
• Preventive maintenance according to recommended routines and procedures
• Understanding the responsibilities and fulfill the associated actions required by those elements of the Quality System, as defined in HV Policies and Procedures, appropriate to the job function.
• Identify opportunities for improving Customer care, whether internal or external to HDS, and initiates actions using the appropriate improvement process.
• Ability to identify and solve a wide range of problems
• Works primarily at customer sites - Other duties as assigned Being a part of support function, Field Engineer will closely work with HV and channel sales force, other pre-sales personnel, post-sales engineers and channel department.

Benefits

• We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.
• We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
• We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas.
• So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed