Senior Customer Delivery Lead – Telecom Infrastructure

Telabotics

1d•$125,000 - $135,000•Remote

About The Position

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia. This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out. Learn more at telamon.com

Requirements

Strong understanding of P&L drivers (revenue, contribution margin, labor absorption, freight impact)
Ability to analyze program-level profitability and forecast risk
Experience reviewing cost-to-complete projections
Ability to connect operational performance to financial outcomes
Ability to present to executive stakeholders (internal and customer-side)
Strong facilitation skills in high-conflict or high-pressure environments
Skilled at navigating matrixed organizations
Ability to influence without formal authority
Strong negotiation and de-escalation skills
Ability to connect operational trends to long-term account growth
Experience building scalable operating rhythms
Experience standardizing governance across complex programs
Data-driven decision making
Quality and audit exposure
Vendor performance management experience
Bachelor’s degree in Business, Engineering, Construction Management, Supply Chain, or related field; or equivalent experience.
10+ years of experience in program management, operations leadership, or account delivery
Experience managing muti-million-dollar customer portfolios
Direct experience interfacing with enterprise or strategic accounts
Experience in telecom infrastructure, construction, or manufacturing delivery environments

Responsibilities

Lead the overall execution cadence for assigned customer accounts across multiple projects, programs, and lines of business
Establish and manage a consistent operating rhythm, including:
Weekly execution reviews
Program-level status reporting
Cross-functional coordination meetings
Serve as the central point of coordination to ensure all delivery activities are aligned to customer expectations and contractual commitments
Maintain a consolidated, real-time view of all active workstreams across the account
Act as the primary point of contact for all day-to-day operational communication with the customer
Lead recurring customer meetings, including:
Status updates
Issue resolution discussions
Program reviews
Ensure communication is:
Accurate
Consistent
Proactive
Build strong working relationships at the operational level within the customer organization
Coordinate delivery across:
Multiple Project Managers
Multiple P&L leaders
Shared Services functions
Align priorities, schedules, and resources across teams to ensure seamless execution
Identify and resolve:
Cross-project dependencies
Resource conflicts
Scheduling constraints
Develop and maintain account-level dashboards and reporting that provide visibility into:
Project status
Key milestones
Risks and issues
Performance metrics
Ensure leadership (KAM, P&L leaders, senior management) has clear and timely insight into account performance
Standardize reporting across projects to ensure consistency and transparency
Proactively identify risks across programs, including:
Schedule delays
Resource constraints
Vendor performance issues
Drive resolution by coordinating with appropriate stakeholders across the organization
Escalate issues appropriately:
To P&L leaders for execution-related challenges
To KAM for customer-sensitive or strategic issues
Partner closely with the KAM to ensure execution aligns with overall account strategy and growth objectives
Provide operational insight to support:
Customer planning
Account reviews
Strategic discussions
Ensure delivery performance supports long-term customer satisfaction and retention
Collaborate with KAM / Business Development to:
Provide operational input into new opportunities
Assess feasibility of proposed solutions
Ensure alignment with delivery capabilities
Support onboarding of new programs or expansions within existing accounts
Identify opportunities to improve:
Delivery processes
Coordination efficiency
Customer communication
Work with Shared Services and P&L leaders to implement improvements and standardize best practices
Drive consistency across programs and accounts
Ensure delivery activities align with:
Internal processes and standards
Quality expectations
Contractual requirements
Coordinate with Quality and other support functions as needed to address compliance or performance issues

Benefits

Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)
Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

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