Senior Customer Business Executive

WalkMe • New York, NY

5d • Hybrid

About The Position

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

The Senior Customer Business Executive is responsible for owning and growing strategic existing accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization.
This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption.
You will act as a trusted strategic partner to customers, ensuring long-term account sustainability through strong adoption, renewal leadership, and growth initiatives

Requirements

• Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
• Proven ability to manage and grow complex enterprise accounts.
• Strong capability to operate at both executive and technical levels.
• Experience driving large renewals and expansion opportunities.
• Exceptional presentation, storytelling, and stakeholder engagement skills.
• Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.
• Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).
• Experience influencing cross-functional customer stakeholders in complex organizations.
• Strategic Enterprise Account Management
• Executive Stakeholder Engagement
• Commercial Growth & Expansion
• Digital Transformation Advisory
• Platform Adoption Strategy
• Value Realization & ROI Storytelling

Responsibilities

• Strategic Account Leadership
• Own and manage a portfolio of high-value strategic customer accounts.
• Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities.
• Identify opportunities to embed WalkMe more deeply across enterprise systems and processes.
• Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.
• Executive Relationship Management
• Build trusted relationships with C-level and senior business stakeholders.
• Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
• Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.
• Platform Expertise & Solution Strategy
• Maintain strong functional knowledge of the WalkMe platform.
• Work with customers to design scalable adoption strategies and high-value use cases.
• Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.
• Partner with internal technical teams where deeper implementation support is required.
• Revenue Ownership & Growth
• Own renewals and expansion strategy across your account portfolio.
• Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems.
• Protect and grow recurring revenue through proactive engagement and account health management.
• Adoption & Value Realization
• Ensure customers achieve clear, measurable outcomes from WalkMe adoption.
• Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.
• Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact.

Benefits

• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees