Senior Customer and Partner Solutions Engineer, Business Messaging

Google • San Jose, CA

5d • $147,000 - $216,000

About The Position

As a member of the Android and Business Communication (ABC) Partner Engineering team, you will be at the forefront of the mobile revolution, driving the global adoption of next-generation communication technologies. We act as a crucial bridge between our products and the partner ecosystem. By blending deep technical expertise with strategic relationship management, you will dismantle barriers and accelerate the integration of our services, ensuring a seamless and advanced communication experience for billions of users on Android and beyond. As a Customer and Partner Solutions Engineer, you will be the core technical engine driving the adoption and hyper-growth of the RCS for Business platform. You will transform traditional business-to-consumer and consumer-to-business communication into a rich, conversational platform, enabling businesses of all sizes to connect with their customers directly in the native carrier messaging app across platforms. This role requires a blend of deep engineering expertise with strategic consultation, focusing on establishing, nurturing, and expanding technical partnerships and alliances with key enterprises. Operating at the intersection of Engineering, Sales, and Developer Relations, you will not just be a technical troubleshooter you will be a market-maker. You will be the "face" of Google’s messaging technology, driving adoption by empowering a complex ecosystem of Content Aggregators, Resellers, and AdTech partners. The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google [https://careers.google.com/benefits/].

Requirements

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.
• Experience as a customer success engineer or developer in the conversational messaging space (e.g., working on business messaging API or platforms).

Nice To Haves

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience with Node.js/TypeScript or Python, RESTful APIs, OAuth2, and JSON-based webhooks.
• Experience with cloud technologies such as Google Cloud Platform (e.g., Cloud Run, Cloud Functions, App Engine, Cloud Storage, and Pub/Sub).
• Familiarity with GSMA standards, SMS/MMS gateways, and telecom signaling.
• Knowledge of Dialogflow CX/ES, webhooks, and Gemini (Vertex AI) integration for conversational experiences.
• Understanding of the digital advertising ecosystem (e.g., Display Ads, Search, Social, or programmatic advertising) and how messaging serves as a conversion channel.

Responsibilities

• Write production-level code (Python, Node.js) and build internal tools to automate partner on-boarding, parse large datasets, and ensure high test coverage.
• Support aggregators and messaging providers to maximize technical adoption of Rich Communication Services (RCS) capabilities, focusing on reusable solutions to enable global hyper-growth.
• Achieve "trusted advisor" status by providing deep consultation for enterprise clients and building scalable, repeatable frameworks to capture the SMB segment.
• Serve as a subject matter expert for RCS protocols, troubleshooting complex network and application-layer issues while proposing innovative technical solutions.
• Manage executive-level stakeholder interactions and lead cross-functional efforts, mentoring peers through rigorous design reviews and collaborative support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level