Customer and Partner Solutions Engineer, RCS Business Messaging

Google • San Jose, CA

5d

About The Position

As a Customer and Partner Solutions Engineer, you will be the core technical engine driving the adoption and hyper-growth of the Rich Communication Services (RCS) for Business platform. You will transform traditional business-to-consumer and consumer-to-business communication into a rich, conversational platform, enabling businesses of all sizes to connect with their customers directly in the native carrier messaging app across platforms. You will require a blend of engineering expertise with consultation, focusing on establishing, nurturing, and expanding technical partnerships and alliances with key enterprises. You will be the "face" of Google’s messaging technology, driving adoption by empowering an ecosystem of Content Aggregators, Resellers, and AdTech partners. In this role, you will be at the forefront of the mobile revolution, driving the global adoption of next-generation communication technologies. You will act as a crucial bridge between our products and the partner ecosystem. You will dismantle barriers and accelerate the integration of our services, ensuring a seamless and advanced communication experience for billions of users on Android and beyond. You will be an ecosystem builder, and a key player in defining the future of how the world connects.

Requirements

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.
• Experience as a customer success engineer or developer in the conversational messaging space (e.g., experience working on popular business messaging API or platforms).

Nice To Haves

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience with cloud technologies such as Google Cloud Platform (GCP) (e.g., Cloud Run, Cloud Functions, App Engine, Cloud Storage, and Pub/Sub).
• Experience with Node.js/TypeScript or Python, RESTful APIs, OAuth2, and JSON-based webhooks.
• Familiarity with Global System for Mobile communications Association (GSMA) standards, SMS/MMS gateways, and telecom signaling.
• Knowledge of Dialogflow CX/ES, webhooks, and Gemini (Vertex AI) integration for conversational experiences.
• Understanding the digital advertising ecosystem (e.g., Display Ads, Search, Social, or programmatic advertising) and how messaging serves as a conversion channel.

Responsibilities

• Write production-level code (e.g., Python, Node.js) and build internal tools to automate partner onboarding, parse datasets, and ensure high test coverage.
• Support aggregators and messaging providers to maximize technical adoption of RCS capabilities, focusing on reusable solutions to enable global hyper-growth.
• Achieve "trusted advisor" status by providing consultation for enterprise clients and building scalable, repeatable frameworks to capture the Small and Medium-sized Businesses (SMB) segment.
• Serve as a subject matter expert for RCS protocols, troubleshooting network and application-layer issues while proposing technical solutions.
• Manage executive-level stakeholder interactions and lead cross-functional efforts, mentoring peers through design reviews and collaborative support.

Benefits

• bonus
• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level