Senior Curriculum Developer

Credit Union of Southern California•Anaheim, CA

23h•Hybrid

About The Position

We are hiring a Senior Curriculum Developer who will design advanced multi-modal training programs addressing evolving talent needs from organizational changes, internal growth, and industry shifts. Business Hours: Monday to Friday, 8:30 a.m. - 5:30 p.m. Based upon business needs, our positions may require working flexible hours, including weekends. This position is based in Anaheim Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 2 days in-office and 3 days working remote from home. Why Work at CU SoCal? CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other! CU SoCal is a Gallup Exceptional Workplace Award Recipient In 2025, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement! The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!

Requirements

High School Diploma or equivalent.
Certification from Association for Talent Development or related professional association.
3+ years of experience in workplace training, learning & development, or similar role.
3+ years of experience developing complex training curriculum using a variety of media, including instructor-led classroom (for other trainers to deliver), webinar, video, job aids, and self-directed training.
2+ years executing cross-functional curriculum development projects.
2+ years developing project plans, including project scoping, training delivery, and project execution.
Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.)
Proficient in: Adobe Captivate, Articulate 360, Vyond and Camtasia (or similar eLearning design software).
Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, SharePoint, etc.).
Proficient in learning management systems and/or knowledge management platforms.
Strong organizational skills with experience managing cross-functional initiatives and vendor relationships.
Proven ability to create emotionally resonant experiences that drive loyalty.
Ability to extract, read, and utilize Member data to trigger workflows and measure ROI.
Ability to learn, adopt, and responsibly use new technologies, including AI-enabled tools.
Demonstrated digital literacy, including comfort with data dashboards, workflow tools, and collaboration platforms (e.g., M365, Teams, CRM, knowledge systems).
Use of technology to enhance efficiency, service quality, communication, and decision-making.
Excellent interpersonal skills to lead cross-departmental efforts and inspire team participation.
High empathy and understanding of Member and team member needs.
Maintains a service mindset and balances efficiency with human connection.

Nice To Haves

Bachelor's Degree in Instructional Design or related field; or current certification as Instructional Designer (from Association for Talent Development).

Responsibilities

Conducts training needs assessments with business and project leaders to establish skill and knowledge gaps.
Recommends and designs needs-based training programs based on identified skill, knowledge, and service gaps of employees and teams, as well as evolving talent needs from organizational changes, internal growth, and industry shifts.
Designs and develops multi-modal course content, audio/visual aids, test criteria, handouts, learning aids, training manuals, reference library, multimedia visual aids, and other educational materials and ensures they are compliance with policies and procedures.
Maintains a knowledge base of training materials, product documentation and other information, recommending enhancements to meet the needs of a diverse learner population.
Designs testing, evaluation, and measurement procedures and tools for development and training programs. Evaluates the effectiveness and creativity of training programs, materials, methods, and content. Fine-tunes curriculum development as needed.
Partners with business leaders to execute on cross-functional instructional design projects.
Represents department in organization-wide strategic project teams.
Recommends instructional package templates for all learning modalities, including learning objectives, testing instruments, course agendas, trainer guides, learner guides, evaluation instruments, and job aids.
Applies in-depth knowledge of instructional design best practices and procedures to recommend and select the most effective training methods and modalities to meet business needs.
Conducts train-the-trainer sessions on new training curricula, techniques, or other program enhancements to ensure training methodology meets the ongoing needs of the organization and Membership.
Coaches and counsels team members on curriculum development skills.
Researches and recommends emerging trends in instructional design technology, products, and best practices.
Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy.
Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed.
Additional duties and responsibilities as assigned.