Senior Credit Specialist

Duravent Group•Grand Rapids, MI

6h•Hybrid

About The Position

The Duravent Group is a recognized global technology leader in the HVAC industry, founded in 1956 and headquartered in Detroit, Michigan, with 15 locations across Canada, Mexico, and the United States. The company, with over $500 million in revenue, acquired Grand Rapids-based Hart & Cooley in 2021, expanding its capabilities and trusted brands. Duravent is positioned as a leader in the interior climate technology industry. The team is seeking a Senior Credit Specialist for a full-time, hybrid role with occasional onsite expectations at their Innovation Center in Grand Rapids, MI. This role is responsible for managing accounts receivable activities for retail customers, focusing on collections and customer portal management. The Senior Credit Specialist will partner with the Credit Supervisor to support new account setup, credit reviews, and ongoing risk management. The ideal candidate is detail-oriented, experienced with retail payment behaviors, and comfortable with complex portal requirements.

Requirements

2–5 years of experience in credit, collections, or accounts receivable, with retail customer exposure
High School Diploma or Equivalent
Hands-on experience with retail customer portals required and a strong understanding of retail payment practices
Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables
Strong analytical and problem-solving skills
Excellent communication skills with the ability to manage both internal and external relationships
Current U.S. work authorization without requiring future visa sponsorship

Nice To Haves

Experience with ERP systems (Oracle, SAP) preferred

Responsibilities

Manage a portfolio of retail accounts, ensuring timely collection of outstanding balances
Monitor aging reports with a focus on retail payment cycles and trends
Proactively follow up on past due invoices and customer discrepancies
Maintain detailed collection notes and communicate risks or delays
Submit and manage invoices through retail customer portals (e.g., Home Depot, Menards, Lowe’s, etc.)
Track invoice status, disputes, and payment approvals within portals
Identify and resolve portal discrepancies, including missing invoices
Ensure invoices are uploaded accurately and within required timelines to prevent payment delays
Partner with internal teams (Sales, Customer Service, Vendor Compliance) to validate and resolve disputes
Assist with new account setup, including credit application review
Support credit reviews by gathering financials, trade references, and credit reports
Maintain accurate customer master data
Monitor accounts for changes in risk and escalate concerns as needed
Utilize Excel to analyze A/R data, including VLOOKUPs and pivot tables
Prepare reports on aging and collection performance specific to retail accounts
Identify trends impacting payment timing and recommend process improvements