Senior Corporate Accounts Manager

HME•Austin, TX

32d•$102,400 - $136,500

About The Position

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team! We are currently recruiting for a Senior Corporate Accounts Manager. Candidates must reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role. What you will do in the position: Development and Management of Corporate Accounts: Increase revenues for equipment and services through effective development and management of corporate accounts including launch of new products and programs. Make strategic recommendations to HSC management regarding target corporate accounts. Conduct continuous research to optimize account engagement strategies and share insights with the sales team. Provide comprehensive support to assigned accounts, addressing inquiries about HSC offerings. Facilitate efficient testing and approval of new products and revisions. Prepare and implement annual sales plan to meet/exceed territory revenue goals. Establish goals, objectives, strategy and execution for targeted accounts with quarterly reviews with manager. Conduct pre and post call planning and maintain/develop customer database utilizing company CRM software as available. Ensuring Revenue and Business Goals: Ensure corporate sales and service revenue targets are met. Align business goals with account management strategies. Catalog and Pricing Management: Create and maintain accurate catalog and parts pricing to meet customer requirements. Collaborate with internal departments for successful product and service rollouts. Relationship Building and Management: Manage relationships with our largest Corporate Accounts. Maintain regular communication via email, phone, and in-person visits with corporate contacts. Cultivate existing relationships and establish new ones to gather crucial information for effective account management. Respond to questions and resolve problems. Introduce new developments, services and products to the relevant audiences. Develop a mapping and deep understanding of individual roles and responsibilities within the client organization. Understand the customer buying patterns, methods and preferred channels. Evaluate and report competitive pressures. Identifying Opportunities and Reporting: Identify customer purchasing processes and capitalize on market and account initiatives for additional sales. Collaborate with third-party entities for streamlined ordering and servicing processes. Provide regular competitive analysis and quarterly reporting to assigned accounts. Obtain annual list of franchisees and their details. Trade Shows and Support: Attend trade shows as assigned. Collaborate with Technical Support for issue resolution. Develop and manage installation, service, and escalation processes. Regional Collaboration: Attend scheduled meetings via phone or in-person. Collaborate with the Accounting Department for financial compliance. Review Corporate EMA coverage quarterly and identify upgrade opportunities. Assist sales personnel in resolving account-related problems and inquiries. Provide regions with essential corporate and regional contacts, new store development updates, and campaign notifications.

Requirements

Knowledge of related electronic equipment.
Excellent written, verbal and organizational skills.
Ability to use a PC with windows based software.
5+ years related, with minimum of 3 years sales experience.

Nice To Haves

Bachelors Degree (4 years college) - Preferred

Responsibilities

Increase revenues for equipment and services through effective development and management of corporate accounts including launch of new products and programs.
Make strategic recommendations to HSC management regarding target corporate accounts.
Conduct continuous research to optimize account engagement strategies and share insights with the sales team.
Provide comprehensive support to assigned accounts, addressing inquiries about HSC offerings.
Facilitate efficient testing and approval of new products and revisions.
Prepare and implement annual sales plan to meet/exceed territory revenue goals.
Establish goals, objectives, strategy and execution for targeted accounts with quarterly reviews with manager.
Conduct pre and post call planning and maintain/develop customer database utilizing company CRM software as available.
Ensure corporate sales and service revenue targets are met.
Align business goals with account management strategies.
Create and maintain accurate catalog and parts pricing to meet customer requirements.
Collaborate with internal departments for successful product and service rollouts.
Manage relationships with our largest Corporate Accounts.
Maintain regular communication via email, phone, and in-person visits with corporate contacts.
Cultivate existing relationships and establish new ones to gather crucial information for effective account management.
Respond to questions and resolve problems.
Introduce new developments, services and products to the relevant audiences.
Develop a mapping and deep understanding of individual roles and responsibilities within the client organization.
Understand the customer buying patterns, methods and preferred channels.
Evaluate and report competitive pressures.
Identify customer purchasing processes and capitalize on market and account initiatives for additional sales.
Collaborate with third-party entities for streamlined ordering and servicing processes.
Provide regular competitive analysis and quarterly reporting to assigned accounts.
Obtain annual list of franchisees and their details.
Attend trade shows as assigned.
Collaborate with Technical Support for issue resolution.
Develop and manage installation, service, and escalation processes.
Attend scheduled meetings via phone or in-person.
Collaborate with the Accounting Department for financial compliance.
Review Corporate EMA coverage quarterly and identify upgrade opportunities.
Assist sales personnel in resolving account-related problems and inquiries.
Provide regions with essential corporate and regional contacts, new store development updates, and campaign notifications.