Senior Conversational Designer

Capgemini • Atlanta, GA

4d

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job Title: Conversational DesignerChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’dlike, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and whereyou’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value oftechnology and build a more sustainable, more inclusive world.Job Description :Looking for conversational Developer to join us for a fulltime, role in Nashville, TNWorks in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutionsorapplications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. Heorshe is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. Hisorher work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of hisorher software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.Job Description - Grade SpecificIs fully competent in its own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internalorexternal client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific projectorwork area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area.

Requirements

• Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts
• Strong understanding of GCP architecture and services relevant to CCAS.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with telecom systems such as CRM, billing platforms, and IVR.
• Hands on knowledge using Gen AI, Playbooks & CCAI Insights
• Total 5+ year of experience, 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
• Bachelor’s degree in computer science, Telecommunications, or related field.
• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees