Conversational Developer

Capgemini • Nashville, TN

3d

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job Title : Conversational DeveloperChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’dlike, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and whereyou’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value oftechnology and build a more sustainable, more inclusive world.Job DescriptionLooking for conversational Developer to join us for a fulltime, role in Nashville, TN Key Responsibilities:Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing.Proficiency in Python for developing webhook services and automation scriptsStrong understanding of GCP architecture and services relevant to CCAS.Experience with webhooks, RESTful APIs, and backend integration patterns.Familiarity with telecom systems such as CRM, billing platforms, and IVR.Hands on knowledge using Gen AI, Playbooks & CCAI InsightsWorks in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Requirements

• Total 5+ year of experience, 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
• Bachelor’s degree in computer science, Telecommunications, or related field.
• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking.

Responsibilities

• Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts
• Strong understanding of GCP architecture and services relevant to CCAS.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with telecom systems such as CRM, billing platforms, and IVR.
• Hands on knowledge using Gen AI, Playbooks & CCAI Insights
• Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
• Applies scientific methods to analyse and solve software engineering problems.
• He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
• His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
• The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
• The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees