Senior Conversational AI Solutions Architect & Strategist

Miratech • Philadelphia, PA

36d • Remote

About The Position

We are seeking a highly experienced Senior Conversational AI Solutions Architect & Strategist to lead the assessment and strategic definition for a mission-critical, next-generation AI product line. You will drive a definitive recommendation on the "how" and "if" of building a core AI Receptionist solution, defining both the optimal microservice architecture and the successful Go-to-Market (GTM) strategy. This role requires a unique blend of deep expertise in modern Conversational AI technologies (e.g., LLMs, NLU, TTS) and a strong business acumen to architect a winning solution blueprint and roadmap.

Requirements

• 5+ years of experience in Solutions Architecture, Technical Strategy, or Management Consulting focused on cutting-edge software products.
• Expertise in Conversational AI: Deep understanding of the architectural components required for modern AI Agents, including Intent Recognition, multi-turn dialogue management, and real-time voice services (TTS/ASR).
• Architecture Design: Proven experience defining and detailing microservice architectures, including API integration strategies (A2A/API-first) and managing complex, distributed systems.
• Cloud Agnostic Strategy: Experience conducting comparative analysis and making formal recommendations on optimal cloud infrastructure (e.g., based on specialized AI services available in GCP, AWS, or Azure).
• Product Strategy: Experience defining market fit, conducting persona analysis, and contributing to GTM, packaging, and pricing strategies for new technology products.
• Communication: Exceptional ability to synthesize complex technical findings into clear, executive-level presentations, reports, and roadmaps.
• Experience leading technical assessment workshops and interviewing key business stakeholders.

Nice To Haves

• Direct experience with or knowledge of the architectural components used in the current AI Agent stack (e.g., LangChain, real-time voice and synthesis APIs).
• Background in Unified Communications (UCaaS), Contact Center (CCaaS), or enterprise telephony/call routing systems.
• Experience structuring product offerings for a reseller/Managed Service Provider (MSP) channel model.
• Familiarity with the technical challenges of real-time language translation or voice cloning.

Responsibilities

• Lead Strategic Assessment: Conduct a comprehensive assessment to deliver a definitive recommendation on an "all-in build" versus an "Integrator-Architect" hybrid model for core AI components.
• Microservice Architecture Definition: Perform a detailed "build-vs-partner" analysis for key microservices, including Intent Recognition, Task-Oriented Actions, Real-time Sentiment Analysis, and branded Voice/Language Services.
• Cloud Strategy & Analysis: Conduct a comparative analysis of primary cloud providers (GCP, AWS, Azure) to recommend the optimal platform for hosting specialized, low-latency AI and conversational workloads.
• Platform Integration: Define the API-first architecture and integration plan required for the AI to execute external actions (e.g., CRM updates, Directory Integration, presence routing).
• Architectural Gap Analysis: Identify core architectural changes needed within existing platform infrastructure to meet the real-time, low-latency demands of the new AI product.
• Product & GTM Strategy: Define the market fit, conduct User and Buyer Persona Analysis (including white-label reseller models), and propose the final packaging and pricing strategy (e.g., "AI-Premium" SKUs).
• Executive Deliverables: Synthesize all findings into a comprehensive report, including a Microservice Architecture Blueprint, a detailed "Build vs. Partner" decision matrix, and a clear, phased 18-month strategic roadmap.
• Stakeholder Management: Plan and lead high-level kickoff meetings, detailed technical workshops, and executive roadmap presentations.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees