Senior Conversational AI Implementor - Dialogflow CX

Wells Fargo Bank•Charlotte, NC

1d•$139,000 - $239,000•Hybrid

About The Position

About this role: Wells Fargo is seeking a Senior Artificial Intelligence Solutions C onsultant to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for our new Wells Fargo Voice Self-Service platform, using the latest AI techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Develop and configure conversational flows in Dialogflow CX. Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences. Integrate Dialogflow CX with backend systems and APIs. Conduct testing and QA for conversational experiences. Monitor and optimize Conversational AI agent's performance using analytics and feedback. Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business Understand the strategy to recommend solutions on solving business challenges Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders Decision key issues which may arise during development or implementation Collaborate and consult with peers, colleagues and managers to resolve and achieve goals

Requirements

4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
Proven use cases that include the creation of self-service voice flows including complex product and customer needs
Experience working with Dialogflow CX.
Experience in building new solutions or transforming existing contact centers to new technologies.
Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.

Responsibilities

Develop and configure conversational flows in Dialogflow CX.
Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences.
Integrate Dialogflow CX with backend systems and APIs.
Conduct testing and QA for conversational experiences.
Monitor and optimize Conversational AI agent's performance using analytics and feedback.
Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
Understand the strategy to recommend solutions on solving business challenges
Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
Decision key issues which may arise during development or implementation
Collaborate and consult with peers, colleagues and managers to resolve and achieve goals