Lead Conversational AI Implementor – Dialogflow CX

Wells Fargo•San Antonio, TX

2d•Hybrid

About The Position

About this role: Wells Fargo is seeking a Lead Artificial Intelligence Solutions Consultant to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for our new Wells Fargo Voice Self-Service platform, using the latest AI techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Lead a team to identify, strategize and execute highly complex Artificial Intelligence initiatives that span a line of business Recommend business strategy and deliver Artificial Intelligence enabling solutions to solve business challenges Define and prioritize cases, obtain the required resources and ensure the solutions deliver the intended benefits Leverage Artificial Intelligence expertise to evaluate technological readiness and resources required to execute the proposed solutions Make decisions to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders Develop and configure conversational flows in Dialogflow CX. Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences. Integrate Dialogflow CX with backend systems and APIs. Conduct testing and QA for conversational experiences. Monitor and optimize Conversational AI agent's performance using analytics and feedback. Resolve issues which may arise during development or implementation Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements

5+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience working with Dialogflow CX.
Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
Proven use cases that include the creation of self-service voice flows including complex product and customer needs
Experience in building new solutions or transforming existing contact centers to new technologies.
Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.

Responsibilities

Lead a team to identify, strategize and execute highly complex Artificial Intelligence initiatives that span a line of business
Recommend business strategy and deliver Artificial Intelligence enabling solutions to solve business challenges
Define and prioritize cases, obtain the required resources and ensure the solutions deliver the intended benefits
Leverage Artificial Intelligence expertise to evaluate technological readiness and resources required to execute the proposed solutions
Make decisions to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
Develop and configure conversational flows in Dialogflow CX.
Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences.
Integrate Dialogflow CX with backend systems and APIs.
Conduct testing and QA for conversational experiences.
Monitor and optimize Conversational AI agent's performance using analytics and feedback.
Resolve issues which may arise during development or implementation
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals