Senior Conversation Designer - REMOTE

Jobgether

23h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Conversation Designer - REMOTE. In this role, you will play a crucial part in shaping the future of Voice AI and Agentic systems within the healthcare sector. You will lead technical decision-making and architecture design, ensuring the implementation of scalable Voice AI solutions. Your contributions will directly influence how healthcare organizations utilize data and automation to enhance patient experiences. Collaborating with cross-functional teams, you will be at the forefront of delivering impactful AI-driven solutions that improve operational efficiency and compliance in healthcare. This is an excellent opportunity for a forward-thinking engineer passionate about technology in health-related contexts.

Requirements

• 8+ years of experience in software engineering with a focus on AI and automation.
• Hands-on expertise in Voice AI technologies including LLMs, STT, and TTS.
• Strong background in API architecture and distributed systems.
• Proficient with programming in Python or modern backend languages.
• Experience with CCaaS platforms (Five9, Genesys, etc.) is a plus.
• Excellent leadership and communication skills for cross-functional collaboration.

Nice To Haves

• Experience with CCaaS platforms (Five9, Genesys, etc.) is a plus.

Responsibilities

• Lead the architectural design for Voice AI and Agentic Agent platforms.
• Define best practices and technical standards for end-to-end Voice AI systems.
• Implement real-time conversational workflows utilizing LLMs and NLMs.
• Architect API-first and event-driven integrations across various platforms.
• Ensure compliance with HIPAA and other regulatory standards in Voice AI workflows.
• Mentor and guide engineering teams in advanced AI system design.

Benefits

• Lead impactful Voice AI initiatives at the enterprise level.
• Shape the strategic direction of innovative AI solutions.
• Collaborate with experts across various functions including Product and Security.
• Engage in a dynamic work environment promoting technology in healthcare.
• Contribute to systems that are critically used by healthcare providers and partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed