Conversation Designer

Datavant • Dallas, TX

1d

About The Position

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. About Datavant Datavant is a technology-first company on a mission to transform the future of data-driven healthcare. As we transition toward an Agentic Agent–focused organization, we are redefining how automation, AI, and modern cloud technologies come together to create seamless and intelligent experiences. Role Overview We are seeking an AI Staff Engineer – Voice AI & Agentic Systems to serve as a technical leader and architect for Datavant’s next-generation Voice AI and Agentic Agent platforms. This role goes beyond implementation: you will set technical direction, define architecture standards, and mentor engineers while building production-grade Voice AI systems operating at enterprise scale. You will own the design and evolution of LLM-driven, voice-first workflows across CCaaS, IVA, and internal automation platforms—ensuring they are secure, observable, compliant, and resilient. This role partners closely with Product, Security, Telecom/UCC, and Data teams to turn strategy into working systems.

Requirements

• 8+ years of experience in software engineering, with significant focus on AI, automation, or platform engineering
• Deep hands-on experience with Voice AI systems, including:
• LLMs, NLMs, NLP/NLU
• Speech-to-Text (STT) and Text-to-Speech (TTS)
• Real-time conversational workflows
• Strong experience designing agentic or autonomous AI systems
• Proven expertise in API architecture, distributed systems, and integrations
• Experience with CCaaS / Voice platforms (Five9, Genesys, NICE, or similar)
• Strong proficiency in Python or another modern backend language (Node.js, Java, Go)
• Demonstrated ability to lead technically without direct authority
• Excellent communication and documentation skills

Nice To Haves

• Hands-on experience with AI orchestration frameworks (LangChain, LangGraph, AutoGen, CrewAI, or similar)
• Experience deploying AI systems on AWS (certification a plus)
• Familiarity with telecom, IVR, call routing, and speech pipelines
• Experience with analytics, telemetry, and reporting platforms (e.g., Power BI, Fivetran, MuleSoft)
• Prior experience operating AI systems in regulated environments

Responsibilities

• Technical Leadership & Architecture Act as Staff-level technical owner for Voice AI and Agentic Agent architecture across Datavant.
• Define reference architectures, best practices, and design patterns for Voice LLM workflows, orchestration, and integrations.
• Lead technical decision-making for build vs. buy, platform selection, and long-term scalability.
• Voice AI & Agentic Workflow Engineering Design and implement end-to-end Voice AI systems using LLMs, NLMs, NLP/NLU, STT, and TTS technologies.
• Build agentic, multi-step conversational workflows capable of tool use, memory, escalation, and human handoff.
• Optimize real-time and near-real-time Voice AI performance (latency, accuracy, reliability).
• Platform & Integration Engineering Architect and build API-first, event-driven systems integrating CCaaS platforms, data pipelines, and AI services.
• Integrate with CCaaS and Voice platforms (e.g., Five9, Genesys, NICE, Cognigy, Kore.ai, PolyAI, or similar).
• Ensure clean interfaces between AI agents, telecom infrastructure, and downstream systems.
• Security, Compliance & Reliability Partner with Security and Legal to ensure HIPAA, HITECH, and privacy-by-design compliance across all Voice AI workflows.
• Implement observability, auditing, and reporting for AI decisions, conversations, and outcomes.
• Design systems that are fault-tolerant, testable, and production-ready.
• Mentorship & Cross-Functional Influence Mentor senior and mid-level engineers in AI, Voice, and distributed systems design.
• Influence roadmap and prioritization through strong technical partnership with Product and Leadership.
• Raise the technical bar through reviews, documentation, and shared standards.

Benefits

• Lead high-impact Voice AI initiatives at enterprise scale
• Shape Datavant’s agentic AI strategy and technical foundation
• Work on cutting-edge AI + CCaaS problems with real-world healthcare impact
• Collaborate with senior leaders across Product, Security, and Engineering
• Build systems that matter—used by customers, partners, and internal teams every day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed