Senior Controls Support Engineer
About The Position
Vanderlande is looking for a Senior Controls Engineer to support live, mission-critical automation systems for customers across North America. In this role, you will provide third-level controls support, resolve complex PLC-related issues, and contribute to continuous system and service improvements. This position combines advanced technical troubleshooting, customer interaction, and occasional on-site support, with a strong focus on system reliability and customer satisfaction. Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.
Requirements
- Bachelor’s degree in Electrical Engineering, Automation, Mechatronics, or equivalent experience
- 3+ years of experience in industrial automation or controls support
- Strong hands-on experience with Rockwell Automation PLCs and Studio 5000
- Experience with industrial networks such as EtherNet/IP (ControlNet / DeviceNet is a plus)
- Ability to troubleshoot live production systems in a structured and calm manner
- Strong communication skills and a customer-focused mindset
- Willingness to participate in a compensated on-call / stand-by rotation
Responsibilities
- Provide third-level support for complex PLC, controls, and automation incidents
- Troubleshoot live systems using Rockwell Automation PLC platforms (ControlLogix, CompactLogix, GuardLogix) with Studio 5000 / RSLogix
- Diagnose issues related to PLC logic, HMI/SCADA, safety systems, industrial networks, and I/O
- Perform structured root-cause analysis and implement permanent corrective actions
- Support customers remotely via secure VPN connections
- Travel to customer sites across North America to perform: Software deployments and upgrades, System health checks, Performance improvements and corrective actions
- Create and maintain technical documentation and troubleshooting guides
- Collaborate with internal teams to improve tools, processes, and service delivery
Benefits
- Flexible working model
- Opportunity to work on advanced, large-scale automation systems
- Exposure to a wide range of customer environments across North America
- Collaborative team culture with strong focus on learning and improvement
- Competitive compensation and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
