Senior Contract Manager

HubSpot • Boston, MA

3d • Remote

About The Position

As a Senior Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work preferences @home @flex @office in the U.S.. In this role, you’ll get to: Own customer contract processes and renewals. Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer. Establish cooperative working relationships with customers. Lead forecasting discussions and pipeline reviews with internal colleagues. Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks. Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. Call target in place of 42 a month.

Requirements

• Have experience with customer service and contract management
• Have negotiation or sales experience
• Have prior account management and/or customer retention experience
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have healthy negotiation and interpersonal problem-solving skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Own customer contract processes and renewals.
• Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
• Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. Call target in place of 42 a month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed