Senior Content Designer - Venmo

PayPal • San Jose, CA

2d

About The Position

Perform work assignments using specialized content design knowledge and developed business expertise Lead projects and/or programs within content design family with moderate scope impacting function or sub-function Analyze, evaluate, and make decisions within general parameters under broad supervision May act as a subject matter resource for entry level and developing colleagues Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications). Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams. Partner with product designers on UI flows, layouts, hierarchy, and interactions. Gather and apply data-driven insights about customer needs and pain points to identify, propose, and craft user-centered design solutions. Use data and research to evaluate your solutions' impact and advocate for continuous improvement.

Requirements

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 5+ years relevant work experience writing and designing for digital products with a conversational, youthful voice.
• Experience navigating complex technologies, sensitive data, and/or highly regulated domains such as financial services, payments, identity space, healthcare or advertising technology.
• Experience with using, evolving, and defining content standards, such as style and terminology guidelines.
• Familiarity with localization and accessibility best practices.
• Working knowledge of Figma or similar standard design tools.

Nice To Haves

• Experience or interest in designing with and for generative AI/LLM-based systems
• Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

Responsibilities

• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams.
• Partner with product designers on UI flows, layouts, hierarchy, and interactions.
• Gather and apply data-driven insights about customer needs and pain points to identify, propose, and craft user-centered design solutions.
• Use data and research to evaluate your solutions' impact and advocate for continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees