Senior Content Designer | MYMOVE

Red Ventures • Charlotte, NC

6d • $75,000 - $110,000 • Hybrid

About The Position

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week. We’re seeking a Senior Content Designer to join our Creative team. You’ll be part of a highly collaborative, creative, close-knit group that loves solving complex problems, building data-driven user experiences, and driving innovation and performance for the business. Moving is one of life’s most stressful experiences—there are 100+ critical decisions that shape what comes next. At the heart of this journey is the USPS Change-of-Address (COA), a critical step we power through our exclusive relationship with USPS. We’re transforming moving from stress into discovery—making it not just easier, but genuinely helpful to get to-dos done. You’ll support a critical piece of that mission: helping users succeed in their moving journey. As Senior Content Designer, you’ll lead content for USPS Change-of-Address and the MYMOVE platform that follows—an experience used by 24M+ movers every year. MYMOVE partners with national and regional brands across Retail and Home Services such as Kroger, Crate&Barrel, Spectrum and Wayfair.

Requirements

• 5+ years of experience writing for consumer-focused tech across web, mobile, and app platforms
• A strong portfolio showcasing excellent, error-free writing and UX thinking
• Ability to directly implement content in design tools like Figma (or similar collaborative platforms)
• A clear communicator and strong collaborator who can bring strategy to life
• A growth mindset—open to feedback and continuous learning
• Proactive, with strong time-management skills and a bias toward action
• Comfortable working in a fast-changing, evolving environment
• Ability to juggle multiple projects while setting and managing stakeholder expectations
• A passion for UX and digital content principles
• A great sense of humor—and a genuine love for what you do

Nice To Haves

• Experience in utilities or home services (internet, electricity, entertainment, HVAC, smart tech)
• Understanding of homeowner or renter utility needs and purchase lifecycle
• Branding and marketing experience
• Familiarity with usability testing platforms (e.g., Userlytics)
• Experience working with government or quasi-government partners
• Background in travel, moving, or life-event consumer products

Responsibilities

• Lead Content Strategy & Execution
• Own content design and strategy across the end-to-end product experience
• Create, maintain, and evolve internal guidelines and content systems aligned to brand pillars and business goals
• Synthesize external guidelines from multiple partners into a seamless, unified voice
• Concept and write content that improves user experience and drives performance across digital experiences
• Use Data, Research & Performance Metrics
• Use data, user research, and performance metrics to optimize existing experiences
• Build subject-matter expertise by understanding user needs, business goals, competitive solutions, and opportunity gaps
• Translate business goals into high-converting content, measuring success through conversion and task completion
• Lead content-driven research and testing initiatives that shape platform decisions
• Collaborate Across Teams
• Partner closely with Designers, Product Managers, Engineers, and Researchers from concept through launch
• Work autonomously, take ownership, and sweat the details every step of the way
• Use AI tools (e.g., ChatGPT) to accelerate first drafts and A/B variants—while maintaining brand voice and compliance standards

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees