Senior Content Designer - Seller Experiences & Reliability

StubHub • New York, NY

3d • Hybrid

About The Position

The Seller Experiences team at StubHub is responsible for creating clear, trustworthy, and efficient experiences for sellers across the entire lifecycle—from listing and fulfillment to monetization and support. As we pursue big bets and rapidly enhance our existing experiences, we are seeking a Senior Content Designer to lead content strategy and execution for high-impact seller experiences and reliable ticket delivery to users.
This role will focus on shaping end-to-end content systems that support seller retention, revenue growth, and operational efficiency. You’ll partner closely with Product, Fulfillment, and Global Support teams to design content that reduces friction, builds trust, and enables sellers of all types—from one-time listers to enterprise partners—to succeed on our platform.
Content Design is growing at StubHub, and this role will give you an opportunity to directly impact millions of fans who interact with our platform every day. If you’re passionate about creating world-class user experiences and want to be part of a team that is reimagining every aspect of live events, we would love to hear from you.

Requirements

• 5+ years of professional experience as a Content Designer, UX Writer, or similar role, with a strong portfolio demonstrating impact in complex B2B or marketplace products
• Proven experience designing content for transactional, financially oriented experiences
• Demonstrated ability to lead content workstreams autonomously in fast-paced, ambiguous environments
• Strong systems thinking, with experience creating scalable content frameworks, guidelines, and patterns across large product surfaces
• Experience partnering closely with Product Managers, Engineers, Support, and Operations teams to influence product direction and drive measurable outcomes
• Comfort using data, experimentation, and qualitative insights to inform content decisions and optimize for business and user outcomes

Responsibilities

• Own content strategy and execution for critical seller initiatives, stress-free buying and selling reliability, and new monetization experiences
• Design and optimize seller-facing content across web, mobile, system messaging, and email, ensuring clarity, consistency, and trust throughout the seller journey
• Lead content design for fulfillment flows, including ticket transfer, confirmations, error states, and proactive guidance to prevent mis-delivery and disputes
• Partner closely with Fulfillment and Global Support teams to create empathetic, actionable system messages and templates that reduce support dependency and improve self-service
• Develop transparent, high-integrity content frameworks for new monetization features, balancing revenue goals with a non-spammy seller experience
• Design onboarding, retention, and feature-adoption content, helping event rights holders and sellers adopt best practices and scale inventory
• Collaborate with Product, Design, Data, and Engineering partners to test, iterate, and refine content based on seller behavior, experimentation, and business outcomes
• Advocate for seller needs by identifying gaps, risks, and opportunities in content, and proactively driving improvements that strengthen platform trust and reliability

Benefits

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed